Customer Service Sales

DAMI OYENUGA

**** ********* ******, *******, ** N9G 3E3

Tel. 519.990.3123I Email. *******@********.**

May 2nd, 2015

Community Relations Assistant

To the Hiring Manager:

As a highly motivated Business Administration with the enthusiasm to accept new challenges, the opportunity to work as

a community relation assistant with Amica interests me considerably. I am impressed by your company’s innovation,

success, and the dedication to the community and I would very much like to be part of such a winning institution. With a

proven record of achievement in positions of similar scope and responsibility, I am confident that I can make an

immediate contribution to the success of your company.

Along with an academic concentration in Marketing, I offer 5+ year track record in providing administrative and retail

support to businesses units within various industries.

You will benefit from my following key strengths:

• Providing customer support in the areas of greeting guests and handling incoming calls

• Strong critical thinking skills and analytical skills with a strong eye for detail and problem resolution

• Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions

to challenging business problems.

• A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving

efficiency improvements to business units, workflows and processes.

• Extraordinary attention to detail and experience working with confidential and sensitive information

• Technical Proficiency: MS Office: Word (Intermediate), Excel (Intermediate), Outlook, Power Point

Over the years, my experience has taught me something, which I believe, is the essence of every company’s work – i.e.

communication and customer service. During the course of my career, my peers and supervisors for providing a positive

environment for customers have recognized me. I successfully handled customer inquiries, complaints, general inquiries,

located resources for problem resolution and designed best option solutions which led to repeated business and loyalty

from clients and an increase in client satisfaction levels.

In addition to the ability to handling unique situations, my ability to work with a wide range of professionals and clients

has always been an invaluable resource to my employers. Throughout my career, I have always worked well with people

of varying backgrounds. My strong communication skills ensure that my place of employment remains productive and

professional.

I feel confident that I can bring an excellent backdrop of professional experience to your organization and welcome the

opportunity to speak with you personally to explore ways in which I can make a substantial contribution to your brand

building initiatives.

Thank you for your time, and have a great day.

Sincerely,

Dami Oyenuga

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DAMI OYENUGA

4695 Brunswick Street, Windsor, ON N9G 3E3

Tel. 519.990.3123I Email. *******@********.**

CORE COMPETENCIES

Etiquette Telephone Skills Database Management Project Management

Retail Operations Event/Training Coordination Sales Support

Customer/Client Relationship Business Development Issue Resolution

Word ● Excel ● Access ● PowerPoint ● Outlook

SUMMARY OF QUALIFICATIONS

Strong interpersonal relations, written and verbal communication, and general administration skills

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Committed to excellence. Works well as a part of team as well as independent

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Interacts easily and courteously with people of diverse, culture, and professional backgrounds

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Thrives in fast-paced, goal-oriented environment. Creative thinker with strong problem solving skill

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Works well under highly stressful situations and maintains focus to accomplish desired results productively

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Takes pride in maintaining accuracy in all aspects of job responsibilities; recognized for professionalism

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Employs active listening skills to determine customer needs and issues in order to ensure client satisfaction

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WORK EXPERIENCE

SHOPPERS DRUG MART, WINDSOR, ON Aug/2014-Current

Sales Representative/Cosmetician

• Responsible for supporting the cosmetic department sales and handling administrative tasks

• Provide a point of contact for customers with queries about products and special orders

• Contribute to quality customer service through product demonstrations and help the department meet its sales target

• Responsible for processing purchases over the counter or by telephone, checking orders include correct price, discounts, and product

numbers and enter the information into the company’s software

• Maintain sales records and update customer records

• Handle incoming calls and correspondence; update customers on order status when necessary

• Inventory Management: Receive shipment of goods and complete the related paperwork; ensure shelves are properly stocked with

products; perform inventory count of the department

• Plan marketing initiatives for the store such as ordering and creating print material (e.g. brochure, flyers) for better brand exposure,

visual merchandising, and POS Displays

• Handle sales transactions for purchases and processing cash, debit, and credit card payments; process refunds & exchanges

• Perform ad hoc duties including review store sales numbers, cost of inventory, operational expenses, and inventory loss

CINEPLEX SILVER CITY MOVIE THEATRE, WINDSOR, ON Mar/2011-Current

Customer Service Representative

• Responsibility includes leading strong healthy partnerships; providing strategic and tactical leadership for all aspects of the partner’s

loyalty and CRM initiatives, and for working collaboratively with internal teams to ensure that operational excellence is being

implemented

• Promote SCENCE, the loyalty program for members, to customers and explain benefits of joining

• Provide each guest with an exceptional entertainment experience by welcoming and serving guests in a polite manner as well as

providing a clean and safe entertainment environment

• Resolve issues and find solutions in order to provide an excellent and positive experience for the guests

WISE OWL SAVINGS DISCOUNT CARD COMPANY, LASALLE, ON Jun/2014-Jul/2014

Field Sales Representative

• Responsible selling discount cards within the assigned territory with the goal of generating income and revenue for the business

• Consistently achieved sales goals (900 new sales) & generated new business

• Demonstrated versatility, flexibility, and treated clients with exceptional respect and care which led to achieving sales targets

UNIVERSITY OF WINDSOR-ANNUAL GIVING PROGRAM (PHONATHON) Sep/2013-Dec/2013

Sales Representative/Tele-marketer

• Contact University Alumni by telephone in order to request donations for charitable events

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DAMI OYENUGA

4695 Brunswick Street, Windsor, ON N9G 3E3

Tel. 519.990.3123I Email. *******@********.**

• Obtain alumni information such as name, address, and payment method, and enter data into the software

SUTHERLAND GLOBAL SERVICES Jun/2013-Jul/2013

Technical Support Agent-AT&T U-verse

• Promoted AT&T U-verse upgrades, contract plans, and devices to potential clients

• Consulted user guides, manuals & documentations, to research and implement solutions

• Provided consultancy services and training to clients in response to issues and troubleshooting

• Resolved technical issues and build solutions pertaining to Wi-Fi, Routers, Internet, Telephone, and Television/Cable

• Recorded issues using ticketing software and logs and created problem reports; Analyzed issues

VOLUNTEER

Fundraising Coordinator-Family Respite Services, Windsor Jan/2014-Apr/2014

Event Coordinator-Annual Job Fair-St. Dennis Centre (University of Windsor) Jan/2014

Event Coordinator- Coming Home Music Festival (University of Windsor) Sep/2013

Event Promoter- Africana Beauty Supply Store, Windsor Jul/2011

Fundraiser- St. Gabe’s Catholic School, Windsor Jun/2010

EDUCATION

BACHELOR OF COMMERCE (HONORS)-BUSINESS ADMINISTRATION April/2015

*Concentration in Marketing

Odette School of Business, University of Windsor, Windsor ON

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