Customer Service Representative

JEANENE BARNETT

**** * ****** ******, *** Angeles, California 90019 • Home: 951-***-**** • Cell: 951-***-**** •

**********@*****.***

Professional Summary

Qualifiedcustomer service representative with20 years in fast-paced customer service and call center environments.

Personable and professional under pressure. Call Center Representative versed in customer support in high call

volume environments. Superior computer skills and telephone etiquette.

Skills

Exceptional communication skills Team building

Creative problem solver Pleasant demeanor

Quick learner Accurate and detailed

Strong client relations Flexible

Proficient in cash management Customer service-oriented

Cash flow management Excellent communication skills

Credit card processing Professional phone etiquette

Multi-line phone talent Adheres to customer service procedures

Types 45 WPM Skilled in call center operations

Attention to detail

Works well under pressure

Flexible

Customer service-oriented

Articulate and well-spoken

Work History

Senior Customer Care Specialist, 09/2006 to 05/2014

Verizonwireless – 15505 sand canyon avenue Irvine CA

Answered an average of 100-150 calls daily addressing customer inquiries, solving problems and providing new

product information. Explained billing. Processed payments. Troubleshoot cell phones ensuring equipment is

working properly. Defused volatile customer situations calmly and courteously.

Customer Service Representative, 04/2002 to 07/2006

AAA Auto Insurance – 3333 Fairview Road Costa Mesa CA

Effectively managed a high-volume of inboundcalls 100 daily. Explained auto policy add and delete drivers to

policy. Explained billing. Processed payments via credit card and check. Addressed and resolved customer

complaints empathetically and professionally. Managed customer calls effectively and efficiently in a complex

fast-pacedand challenging call center environment.

Customer Service Representative, 03/1997 to 04/2001

airtouch Cellular – 16701 Von Karmon Avenue Irvine CA

Handled heavy call volume 150-200 daily in a call center environment. Explained billing.Processed payments. Sold

products and accessories. Troubleshoot cell phones ensuring product is working properly. Addressed andresolved

customer complaints. Defused volatile customer situations calmly and courteously.

Education

High School Diploma:

Gardena High School - Gardena, CA

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