Front desk / Customer svc

Marshell Thorpe

**** ** *** ******, ******* Beach FL, 33069 754-***-**** **************@*****.***

Objective

To obtain a position with your company where I can present strong customer service skills while interacting with guest and

team players. I’m very knowledgeable of the position needed and experienced in the field of hospitality.

Education

Coconut creek high school, High School Diploma Class of 1993

Skills & Abilities

Skilled with switchboard and automated telephone answering systems

Computer Literate with Microsoft Word, 10-Key

Administrative and Clerical Skills (inbound/outbound calls, routing calls, filing, faxing, scanning and typing 40wpm

Shipping/Receiving, Package handling and documentation analysis

Experience

Front Desk Clerk/Night auditor Avalon Waterfront August 2013-Current

Guest registration and room assignment

Establish and verify customer payment

Converse and interact with guest concerning stay, room maintenance and housekeeping

Conduct night audits

Create and confirms reservations

Record and post guest comments, complaints and charges to rooms

Clerical and administrative duties

Front Desk receptionist extended stay america November 2010 – April 2013

Guest registration and room assignment

Establish and verify customer payment

Communicate and interact with guest concerning stay, room maintenance and housekeeping

Provide daily schedule for housekeepers

Create and confirm reservations

Record and post guest comments, complaints and charges to room

Clerical and administrative duties

Assisted in laundry department

SEASONAL LAUNDRY ATTENDANT/DECORATOR PANACHE PARTY RENTAL OCT 2009 – APRIL 2010

Clean, fold and iron party set materials such as tablecloths, napkins etc… Decorated and created displays for company and

events

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