Customer Service Representative

Edward Inglis

*** ***** ****, *** # *

Long Branch, NJ 07740

Telephone 732-***-****

**********@***.***

PROFILE

Results-oriented, dependable professional experienced in sales/service.

Excels in fast-paced environments as well as in supervising and motivating

staff to increase productivity and company profitability. Works well

independently and as part of a team. Committed to excellence.

TECHNICAL SKILLS

Microsoft Office Suite XP 2003, Windows 2003, Internet Explorer

PROFESSIONAL EXPERIENCE

New Jersey Bell Telephone Co., Woodbridge, New Jersey 1977-2006

Customer Service Representative (Marketing Department)

1 Provided comprehensive consultative evaluations of customer operations

to determine current and

anticipated requirements for communications systems

* generated associated service orders and coordinated installation

and maintenance

* followed through to insure compliance with order specifications

and schedules

* trouble-shooted system dysfunctions as needed, including on-site

consultations to resolve

technical and operational difficulties.

2. Interfaced extensively in the communications timesharing marketplace,

coordinated intra-company services to accommodate complex service

requests.

3. Reviewed/analyzed customer monthly telephone/communications expenses,

provided recommendations to reduce cost and improve service.

4. Maintained extensive documentation for future reference and retrieval

in settling of claims and resolving account discrepancies.

5. Worked effectively with outside telecommunications vendors to provide

the most efficient service for mutual subscribers.

Senior Service Analyst

1. Developed and confirmed service orders.

2. Verified accuracy and compliance with established specifications and

schedules.

3. Resolved order discrepancies.

1. Completed the comprehensive New Jersey Bell/Marketing Training program

intensive training program.

4. Measured and assessed customer employee satisfaction.

EDUCATION

Monmouth University, Long Branch, New Jersey MBA

Concentration in Quantitative Management Methods

Rutgers University, Piscataway, New Jersey BA in Economics

PROFESSIONAL AFFILIATIONS

American Legion

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