Customer Service Real Estate

Zackary Williams Jr

**** ******* *****, **. *****, MO 63134 314-***-****

E-mail: ***********@*****.***

QUALIFICATIONS SUMMARY

Result-driven, Multi- Disciplined, solution focused professional with an

objective of career path would be to work in an up-beat, multitasking

atmosphere with a record of achievement and success.

Strong Customer Service skills with ability to enhance customers total

experience.

Ability to draw intelligent and insightful conclusion to on the job

conflicts and situations.

Savvy ability to influence others building strong working relationships and

outstanding job performance.

EXPERIENCE

Overnight Manger & Auditor, Hotel Ignacio - St. Louis, MO

01/2012 - Present

. Accounts for the day's business and remains available to serve the

overnight needs of customers

. Essential Night Audit functions include check-in, check-out, making

reservations, handling guest complaints and room assignment and to

keep watch over the hotel property.

. Overnight Manger on Duty

Customer Service Agent, Macys Credit Service Call Center - Bridgeton, MO

12/2006 - 02/2012

. Answer Macys Customer calls on several different Macys accounts

. Organize and administer monthly team building exercises

. Resolve escalated customer complaints. Provide timely and appropriate

follow-up on customer accounts.

. Resolve Macy's customer problems and concerns quickly effectively.

Loan Officer, Premier Mortgage Funding - Creve Coeur, MO

05/2009 - 08/2011

. Meet with applicants to obtain information for loan applications and

to answer questions about the process of analyze applicants' financial

status, credit, and property evaluations to determine feasibility of

granting loans.

. Evaluate, authorize, or recommend approval of commercial, real estate,

or credit loans.

. Explain to customers the different types of loans and credit options

that are available, as well as the terms of those services.

Customer Service Technician, Pitney Bowes - St. Louis, MO

12/2006 - 05/2009

. Loading and unloading mail trucks, unloading clean lab coats gathering

dirty lab coats to be cleaned.

. Fork lift, Power Worker, has-mat certified also unloaded and delivered

dry ice around the company complex.

. Delivered all types of mail, packages, and also Lab Coats around the

company campus.

Front End Supervisor, Kroger - Sandy Springs, GA

01/2003 - 10/2006

. Quick resolutions to customer complaints ensure over all great

shopping experience for the customer.

. Assisted with cash office counting, and execution of the store

promotions.

. Cashiered and assisted with stocking Process all western union, lotto,

and utility payments.

Cashier and Line Cook, Target - Brentwood, MO

11/1998 - 12/2002

. Taco Bell /Pizza Hut Line cook inside Target store.

. Processed food orders to Taco Bell/ Pizza Hut standers in a quickly.

. Cashier in the Target stores and stock hard and soft lines inside

target store.

EDUCATION

Cardinal Ritter College Preparatory, Saint Louis, MO - Diploma

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