Customer Service Medical Assistant

YVONNE CORAL

**** ******* ***. *** ***** CA. ****4 619-***-**** ********@*****.*** Bilingual

MCRD

Medical Assistant / Phlebotomist state licensed

***** -****

• • Administrative skills to support Physicians with scheduling appointments, preparing charts,

electronic medical records, insurance authorization for tests and office visits

Take vital signs, give injections and EKG work with Strong commitment to first class customer

service with patients and coworkers. Excellent verbal & written English language communication

skills Responsibilities. Answering phones, screening calls, taking messages and scheduling

appointments

• Greeting patients check in and check out

• Collecting co-pays

• Rooming patients, measuring vital signs, reason for visit and charting using EMR

• Preparing and stocking patient rooms

• Assisting Doctor with patient office visits and office procedures

• Ordering tests for patients per Doctors instructions and getting insurance authorization for tests as

well as office visits

• Other duties may be assigned by Dr. and Office Manager

Proserve

Administrative Assistant 06/2014 – 1/2015

Performs administrative and office support. Duties include answering phone, receiving and directing

visitors, data entry, and faxing documents.

AccentCare – San Diego, CA. 2014–

2015

Nursing Assistant

Prepared patients, examination rooms and equipment for exams. Interviewed and charted patients.

Took and charted vital signs. Verified insurance coverage. S tocked rooms with proper supplies,

maintained a safe and clean work area, and prepared all paperwork and documentation for every

patient served. Utilized aseptic technique.

Dr. Michael T Ricciardi DO. California Adolescent Psychiatry & Pediatric Psychiatry Board

Certified. 1024 10ST SUIT 200 Coronado

Medical Front Office Receptionist

2009- 2011 Part –Time

Responsibilities:

Meet & Greet Patients

Registration & Collect Co-Pay‘s

Answer phones, Practice good phone etiquette, Screen calls take messages, Transfer calls.

Prepare Next Day chart &Verify pt’s insurance one day before appointments .Pull Patients charts,

update patients files. Make pies of new insurance card. Call next day appointments to confirm

appointments & fill up doctor’s schedule.

Customer Service:

Burgers Bagels

2011-2013 Part Time customer service s front counter.

Meet & great customers.

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