Customer Service Information Technology

Location:

Salary:

40,000

Posted:

May 19, 2015

Johnny Hernandez Jr

Phone: 219-***-**** E-Mail: ******@*****.***

Experience

University Information Technology Services Bloomington, IN May 2014-Current

• Respond to customer inquiries, provide direct answers, or transfer the customer to the appropriate person,

provide contact information for the correct contact person.

• Applied problem-solving skills to find the correct information for the questions asked of me.

• Worked at a fast pace along with great accuracy helping me develop strong multitasking skills.

Northwest Athletic Club Michigan City, IN November 2009-July 2013

• Registered members for memberships, tennis packages, tennis camps, basketball camps, and other camps that

ran yearlong within the club providing great customer service.

• Communicated with members informing them of upcoming specials and events giving the customer the right

information about topics they had interest in.

• Applied problem-solving skills to find positions for problems that came up in the daily events of working at

the club.

Education

Indiana University, Bloomington, IN May 2015

• Bachelor of Science in Informatics

• Minor in Security Systems

• Cumulative GPA: 2.7/4.0

• Major GPA: 2.9/4.0

Skills

• Spanish

• Microsoft Office, Microsoft Windows, OSX, iOS, Android

• Python, Swift, Java

• JavaScript, HTML, CSS, XML, MySQL, PHP

• Agile, Scrum, Waterfall