Leslie Gamez
Houston TX *****
Objective: To obtain a rewarding position that will utilize my knowledge and expertise
in order to maintain my professional growth while contributing to the overall success of
the company.
Experience:
First Class Tours 03/11 to present
Customer Representative
Answer telephone and direct calls
Take and relay messages
Provide information to callers
Greet customers entering our place of business
Clerical support
Provide insurance for charter trips
Dispatch buses
Book reservations for our daily runs and across the U.S
Trade Secret 03/09 to 4/11
Keyholder
Manage sales floor in retail and salon by addressing customers concerns, coaching
employees and mitigating product loss in the absence of store management
Open and close store following procedures
Ensure that registers are properly opened and closed
Confirm that deposit slips and deposit are correctly filled out and discrepancies
are reconciled and cleared by the end of shift
Handled telephone and cash transactions efficiently and courteously
Make nightly deposits
Body Central Women Clothing Store 5/08/ to 8/11
Handle inventory and shipment
Trained new employees to provide excellent customer service and work sales
floor
Worked sales floor and assisted customers
Made daily deposit
Education and Skills
High school diploma
Bilingual
Microsoft word and excel
Knowledge of customer service principles
Verbal and written communication skills
References Available Upon Request