Customer Service Manager

Brad Willms

Pensacola, FL ***** ? 850-***-**** ? *.*******@*****.***

Personal Profile

General Manager ? Business Consulting ? Production Management

I have nearly 30 years of various work experiences in a variety of

industries. I strive to perfect the task I am assigned and then look from a

business aspect, on how to improve the protocol, and to enhance the

business. I am an educated, team oriented professional with recognized

success in cost reduction, management, team building, business strategies,

and profit enhancement. I am intelligent and a fast learner. I am a

"chameleon" type individual as I acquire new skills easily and quickly.

PROFESSIONAL EXPERIENCE

SUNDSTRAND AEROSPACE - Grand Junction, CO.

FLOOR PRODUCTION MANAGER (19 Years)

. My job was to ensure production times and quality guidelines were

achieved. I assisted upper management in decisions involving aerospace

machining processes and engineering process control. I was responsible

for as many as 90 subordinates and their machines/processes. I

utilized production measures including LEAN, KAIZAN, Six-sigma SPC,

ISO 9000 with shop CAD/CAM drawings and shop floor control and QA. I

was responsible for salary reviews, performance evaluations and

problem solving techniques.

GJAC Inc. - Grand Junction CO.

PRESIDENT (4 Years)

. I enhanced memberships by creating a family friendly atmosphere. While

maintaining elegance and luxury, I changed the persona of the Day Spa

to include a broader base of clientele. I enhanced the aerobic

training team as well as the personal training team together in order

to maintain and grow memberships and revenues.

Key Achievements:

. Financial growth of 7-10% in two separate businesses in 4 consecutive

years.

. Enhance sales of Gift Cards to by 40% to nearly $750K annually.

. Increased profit from previously established P&L's by increasing

profit margins, decreasing overhead costs, and reducing staff turnover

by 30%. I was successful in improving profitability by over $90K in my

first year. I increased customer satisfaction ratings by 75% by

dealing with customer service issues at the local level.

APPLEBEE'S Neighborhood Grill and Bar. - Grand Junction CO.

GENERAL MANAGER (4 Years)

. I was the General Manager of a $2.9M annual sales restaurant.

Responsibilities included directing and monitoring (3) managers and

their respective areas of responsibility. I increased revenue from

$2.1M annually by adhering to company specifications with instruction

and monitoring of alcohol distribution and inventory controls. We

became the highest sales volume Applebee's in Colorado. I was

presented the lowest "Labor Turnover Ratio" award. We were recognized

by Applebee's International as a "Superior" rating in customer

service.

APPLIANCE FACTORY OUTLET - Grand Junction, CO

STORE MANAGER (2 Years)

. As store manager I increased the sales of the sales team with product

training and sales initiatives including individual customer

attention, satisfaction and client follow up. I was responsible for

receiving and inventory form factory warehouse and then coordinating

sales and delivery while maintaining in house inventory and budget

controls.

BSW CONSULTING - Grand Junction, CO.

INDEPENDENT BUSINESS CONSULTANT (4 Years)

. I consulted for businesses in inspection, detecting and offering

suggestions on becoming more consistent of product and service in

order to cut costs in labor, waste and forecasting to achieve high

customer satisfaction and sales growth. I also worked in consulting on

telecommunications of home, personal and business cost reduction.

Marketing consultant for the "Open Carry T-Shirt" design and sales

REYNOLDS POLYMER CORPORATION- Grand Junction, CO

CAD/CAM PROGRAMMER (1 Year)

. Program a (5) axis milling machine utilizing MasterCam 5 O/S. I was

also a machinist and operator of the OMAG 5 milling machine.

. Certified Inspector to ANSI Specifications

WELLS FARGO BANK- Grand Junction, Co

PERSONAL BANKER (2 Years)

. Utilizing FDIC guidelines and laws work with potential and existing

clients to ensure customer accounts were accurate and utilized

correctly after opening and maintaining.

EDUCATION AND REFERENCES UPON REQUEST

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