Technical Support Sales

ALEXANDER D. VIEIRA

**** ******* ****** 215-***-****

Philadelphia, PA 19149 ***********@*****.***

OBJECTIVE

To secure an entry/ mid-level position within the Information Technology division with a

focus towards technical support, networking, development, and project management.

EDUCATION

The Pennsylvania State University, Abington, PA December 2014

Bachelor of Science: Information Sciences and Technology (IST)

RELEVANT PROJECTS

Information and Organizations – Group Leader

• Designed and developed a knowledge management system to track and preserve knowledge

of the employees for an enterprise.

• Applied task network structures to track and meet the deadline of deliverables mandated by

the course instructor.

Philly Give Camp 3 – Business Analyst

• Collaborated with multifunctional team to plan a 3-day volunteer work group.

• Communicated with the designated representative for each non-profit organization to outline

the requirements of the website to be built.

New Media and the Web - Group Leader

• Designed, developed, and implemented a web site using no software. The site was coded

with XHTML/HTML and CSS style sheet.

• Utilized Google drive and “hangout” sessions to collaborate and share code with the team.

Student Life Web Forms – Developer

• Improved the efficiency of an online form submission program by redesigning the process,

using flow charts, and web design skills.

• Implemented old pages and created new forms to meet the requirements needed by the

Director of Student Life and by university policy.

My DG L.L.C. – Web Developer

• Created websites http://www.dangoldberg.com; http://www.tlbci.com to showcase the

services of a business-consulting group using the WIX platform.

• Collaborated with the marketing department to portray their brand and apply their schema

TECHNICAL SKILLS

Working Knowledge: Visual Basic, C#, XML, HTML, CSS, ASP.NET, SQL.

Software: MS Word, Excel, PowerPoint, Outlook, Access, Visio, Visual Studio 2013, ALL-

DATA, QuickBooks, Frazer Dealer Management Software, Active Directory,

SafeNet, EU Orchestrator, and SQL Management Studio.

Foreign Language Skills: Trilingual – English, Portuguese and Spanish

ALEXANDER D. VIEIRA, 215-***-**** P. 2

EXPERIENCE

Computer Aid Inc., Newark, DE July 2014 – Present

Technical Support Analyst

• Provided technical IT support for US/PT/BR pharmaceutical sales reps and colleagues for

Zoetis Animal Pharmaceutical.

• Directed clients with program installations, set up printers through remote PC access,

unlocked user accounts, and various other duties.

• Performed daily follow up with open and un-resolved client tickets.

• Constructed knowledge base articles for other analyst’s use.

AV Sounds, Philadelphia, PA January 2011 – December 2014

Owner/Operator

• Marketed and developed customer base along with scheduling entertainment services for

special events, parties, and banquets.

• Provided and performed over 15 events within first year of business.

• Supervised sound and music for the Portuguese Heritage Commission Fashion Show.

Lion Productions, Abington, PA September 2011 – December 2014

DJ / Lighting Specialist

• Provided professional sound and lighting for over 20 events on campus.

• Trained new members and lead teams to ensure success and client satisfaction.

Rally Motors Inc., Philadelphia, PA June 2008 – January 2012

Automotive Sales Professional

• Sold an average of 10 vehicles per month, reaching a yield profit of 25%.

• Improved company efficiency by 50% by using alternate affordable website hosting.

• Interacted with customers through price negotiation and sale process.

• A created additional sale leads through online mediums.

• Operated company website by managing descriptions and images of vehicles.

EXTRACURRICULAR

Phila Portuguese Club Folklore Dance Group, Philadelphia, PA June 2008 – January 2013

Dancer/ Assistant Director

• Collaborated with the other directors, to identify related organizations and events.

Philadelphia Portuguese Heritage Commission, Philadelphia, PA May 2012, May2013

Sound Engineer

• Over saw sound production and music for all fashion designers.

Penn State Abington, Abington, PA April 2011 – January 2012

Student Government Secretary

• Maintained all web content including and social media tools.

• Retained records of all meeting minutes, member information, and any administrative duties

that were mandated by the president.

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