Program / Project Manager

James Curnell

***** *** **** *****, ******** Springs, CO 80920

Mobile: 719-***-**** ********@***.***

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SUMMARY

IT Program Manager with over 20 years' experience in Systems/Software

Engineering and a background in U. S. Marine Corps, Department of Homeland

Security (DHS), and DoD C4I Operational environments. Systems/Software

Enterprise Development and Operation & Maintenance programs.

Experience includes; organizational management, proposal management, and

customer support.

Extensive experience; developing customer relations within Private Sector,

DoD and TSA/DHS environments, requirements development, technical

management, project and program organizational management.

Background includes; implementation of problem and change management,

earned value management, organizational management, engineering, Enterprise

IT Implementation, and software Development lifecycle.

EDUCATION

. MA, Management & leadership, Webster University

. BA, Administration, Hawaii Pacific University

. AS, IT Management / Leadership with honors, Hawaii Pacific University

SECURITY CLEARANCE

U.S. Department of Defense Top Secret/SSBI with a public trust

PROFESSIONAL TRAINING

. PMP Project Management Professional, Leader quest (tentative test date

5/8/15)

. Certified Information Systems Security Professional (CISSP) boot camp

. Introduction to Capability Maturity Model Integration (CMMI)

. Certified Scrum Master (CSM)

. Proficient with MS Project

. Lean Six Sigma course

. Knowledge of Air Force Cyber Operations Group (690 COG)

. Cisco Certified Network Administrator

. Oracle Solaris 8 & 10 training, Denver CO

. Networking fundamentals & connecting WAN

. Basic security and wireless concepts

. Physical Security and Threat Assessment evolution training

. Team Leadership & Supervision course

. Enterprise IT system (flexibility & Implementation Strategies)

. Risk Management & Problem Resolution course

. Critical Thinking Skills for Managing course

. IAM Information Security, GIAC Certification

. EVM Awareness course

. Customer Satisfaction through Resource Management course

TECHNICAL SKILLS

Software: ORACLE, WEBLOGIC, Proficient MS OFFICE, Remedy 7.x, and

Tivoli 7.x

Operating Systems: Red Hat Linux, Windows XP/Vista/7, and UNIX,

Hardware: HP, IBM, and SUN servers, CISCO, Juniper

Protocols: TCP/IP, SFTP, and LDAP

Databases: SQL, ORACLE 10i

Documentation: Microsoft Office suite (Word, Excel, Project, PowerPoint)

PROGRAM & PROJECT MANAGEMENT SUMMARY

. Over 20+ years' experience in program management, project/technical

lead directing a results-oriented team that capitalizes on my

professional knowledge, abilities, and experience to deliver products

and services that meet or exceed customer expectations, grows profit

share and engenders repeat business.

. More than 20 years of Operations & Technical Engineering experience

. Managed multiple Projects and budgets using MS Project

. More than 20 years of management experience in Operations &

Sustainment/Maintenance of IT operations while providing a 24x7 within

a high-availability classified environment

. Over 15 years of Enterprise Implementation Level IT Project Management

. Managing and formulating strategic plans with management team in

collaboration within the Private Sector and Government customer that

establishes a roadmap for future operations, as well as identifying

and acquiring potential business.

. Implementation of Enterprise systems large and small with flexibility

& strategies

. Collaboration with scheduling Subject Matter Experts

. Demonstrated ability to clearly articulate and communicate complex

issues and formulate straightforward, practical solutions

. Manage personnel, providing leadership, mentorship, and assignment of

responsibilities to create high-performance teams while modifying

leadership styles to promote team cohesiveness and maximum

effectiveness

. 10 years' experience with Configuration Management, Asset Management,

Data Management, Quality Assurance processes, procedures and

documentation using CVS, SDLC, JIRA, ClearCase, ClearQuest and DOORS

tools.

. 15 years DoD C4 System Engineering with requirements, development,

integration, testing, training and operational support for large scale

military C4 systems experience

. 4 years' experience with Department of Homeland Security, Managing

24/7 Operations Center

. Experienced Project Manager of $1M - $25M programs

. Generated reports, financial and technical to demonstrate program

progress to both Government and team

. Manage programs from inception through delivery of software to the

customer using advanced processes and metrics determined to be

essential to successful product completion

. Proven ability to repeatedly produce high quality work in high-energy

environments

. Forged levels of intimacy and trust with the customer that encouraged

a team relationship between the contractor team, government program

office, and operational users

. Reducing cost by implementation of Oracle platform from IBM/DB2

products

. Strong advocates of change management and process implementation to

ensure success.

. Experience with DoD/DHS - Contractors, Civilians, and Military working

on large scale military C4 systems (TBMCS, GCCS, C2BMC, and TTAC (CVP)

programs)

PROFESSIONAL EXPERIENCE

InfoZen, Inc.

Program Manager, Colorado Springs, CO 07/11 -

Present

Department of Homeland Security (DHS), Transportation Security

Administration (TSA), Office of Transportation Threat Assessment and

Credentialing (TTAC)

. Program Manager for 60+ FTE CPFF Operations/Maintenance and

engineering program for the Department of Homeland Security in a 24/7

high Operational Environment which consists of Operators, IT and

Production Support teams, Developers, Testers, CM/QA. Managing the

technical and strategic direction for day-to-day business rhythm of

the operations

. Transportation Threat Assessment and Credentialing (TTAC), Supporting

Secure Flight (SF), Consolidated Screening Gateway (CSG), and

supporting CBP Trusted Traveler

. Managing an IDIQ environment

. Shepherding multiple simultaneous projects to include internal project

and external projects integration

. Manage

o $10 - 50M with full P & L responsibilities for multiple contracts.

Critical aspects of the position include:

. Development of Test Bed Concepts of Operations (CONOPS),

Specification, Design, Interface Control documents (ICD), and

Development & Integration (D&I).

. Manage the internal/external work order and collaborate

across the program, with management and customers to provide

solutions that satisfy schedule, cost and technical

parameters for the program.

. Manage the prime contracts Integrated Master Schedule (IMP)

and Integrated Management Schedule (IMS), while using EVM

. Analyze customer contract management problems and provide

solutions regarding services, and program-related solutions.

. Coordinate and/or resolve customer-related or

technical/quality problems and obtain solutions, such as

reallocation of resources or changing contractual

specifications.

. Manage a Development & Integration team, coordinate with the

Program Management team, ensuring that requirements are

managed, systems are developed, integrated, tested and

deployed and service or system performance issues are

appropriately managed and respond to changing customer

requirements.

. Agile Scrum

. Developed and manage the IT business relations, service

transition and project management; and service continuity.

o System transition and migration of achievable data

o Large-scale organizational transformations to achieve ITSM

objectives across the full Life Cycle.

o The maturity of an ITIL implementation, responsible for all

required processes, achieves customer objectives.

o Multiple task orders (TOs) & managing the work breakdown structure

(WBS).

o Project for the following concentration: Networks Administration,

SQL Administration, Data Base 2 (DB2) Administration, Advance

Interactive eXective (AIX) Administration, Data Analysis, Storage

Area Network (SAN) Administration, Tivoli Storage Manager (TSM)

Administration, Tivoli /Monitoring Administration

. Established

o Customer intimacy which gained the trust and respect of the

customer that encouraged a team relationship between the

contractor team, government team, and operational users

o Management methodologies and ensure their proper application and

use.

Northrop Grumman, Colorado Springs, CO

12/04 - 7/11

Sustainment Engineer Manager

4/09 - 7/11

. Proactively managed technical teams and resources ensuring goals and

objectives are achieved, and customer expectations are met

. Project manager for the IBM Tivoli Service Management System within

Missile Defense Agency

. Technical Lead responsible for Integration, Testing, Site Activation, and

Operation Support for the Command & Control Battle Management

/Communications (C2BMC) Development Integrated Product Team (IPT) on the

Missile Defense National Team.

. Implemented and managed the execution of Solaris 10.x implementation

globally

. Interfaced with various IPTs for support during integration activities.

. Engineering solution for Cloud-based services.

. Expertly led the effort to develop processes and procedures for the

Integration of complex software products, Configuration Management, and

Site activation.

. Managed the Systems Administration / Data Analysis, Operations and

Program Support Teams

. Guided the implementation of the Risk Management Board and Schedule

Management Board.

. Plan, prepare, and support delivery to the appropriate control board of

all proposed changes to the program baseline. Implement, integrate, and

manage consistent program process across all teams.

. Planned strategically; anticipated customer's needs and facilitating

processes to meet those needs.

. Integrate and analyze information from various sources, identify

priorities, including operations in the middle East

. Effectively established and deployed a common set of project management

processes and templates globally

. Developed system design requirements based on customer's operational

specifications

. Successfully managed and accomplished the logical and systematic

conversion of customer needs and expectations into allocated requirements

for Ballistic Missile Defense system specifications, baselines and

initiatives

. Conducted requirements analysis, project costing, deliverable tracking,

schedule, and cost data monitoring, reporting and performance of budgets

in excess of $6M

. Managed a multi-discipline teams, small and large, from product design to

requirements management, customer acceptance, and close out

Operations Engineer IT Manager

4/08 - 4/09

. Managed the requirements process, maintain cognizant on the Configuration

Management processes

. Facilitated and improved project team communications by implementing a

common processes, deliverables, and terminologies plan

. Project Manager for the Systems Engineering a global IBM Tivoli Trouble

Ticketing for the Operations and Sustainment / Maintenance (O&S/M) to be

used by all Command and Control, Battle Management and Communications

(C2BMC) operational sites

. Troubleshooting and Implementation Sun Solaris V880 into the MDA

architecture.

. Established milestones and monitors adherence to master plans and

schedules identifies program problems and obtains solutions, such as

allocation of resources or changing contractual specifications

. Knowledge of Terminal High Altitude Defense (THAAD) systems

. Developed CONOP for Army-Navy Transportable Radar Surveillance (AN/TPY-2)

and X-Band radar

. Maintained the IMS project schedule within the PT when the project

manager.

NORTHCOM Missile Defense Deputy Manager 12/07 -

4/08

. Managed System Engineers performing 24X7 Operations and Maintenance

environment of Command & Control Battle Management Systems

. Developed and maintained a management succession plan for personnel

. Improved customer relations by actively seeking feedback regularly

. Lead for developing O&S processes for scheduled and unscheduled

maintenance; developing vendor extended warranty and service agreements

for operational and training products and systems deployed to COCOMs and

Component sites and HQ

. Worked with U.S. Northern Command J3 / J6 validating BMDS Concepts of

Operation (CONOPS) and Techniques, and Procedures (TTPs) to support

C2BMC.

System Engineer Lead 12/04 -

12/07

. Assisted the MDA/2-letter office (BC) in oversight of the Missile Defense

National Team B Integration and Test IPT requirements for the design,

upgrade, and build of the C2BMC test facilities at the Missile Defense

Integration Operation Center.

. Synchronized the activities of a matrix planning team in developing and

coordinating plans and orders

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