Administrative Assistant Customer Service

Ebony M. Wilmer

*** ********* *****

Wilmington, Delaware 19801

********@*******.***

302-***-****

Data Entry Clerk

•Willing to take additional responsibilities and challenges

•Displays excellent time management with high attention to detail

•Customer service and listening skills; highly motivated, creative and flexible

•Excellent computer skills-Microsoft Office Products

Work Experience

Administrative Assistant May 2014- October 2014

Dawn Training Center Wilmington, Delaware

•Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail

•Process and prepare documents, such as business or government forms and expense reports

•Experience with: 10-key calculators, appointment scheduling software, data input scanners, fax machines and internet browser software

Executive Administrative Assistant August 2009-January 2014

Pension Benefit Guaranty Group Claymont, Delaware

•Scheduled and confirmed appointments for clients, customers and or supervisors

•Located and attached appropriate files to incoming correspondence requiring replies

•Operated electronic mail systems and coordinate the flow of information, internally or with other organizations

•Open and sort incoming mail, scanned missing information into the processing systems, operation of fax machine and answer and route incoming phone calls

Record Center Specialist August 2007-June 2009

Iron Mountain Newcastle, Delaware

•Developed and documented database architectures

•Experience with: Apple Macintosh OS, Application Server Software, Copy Machines, Data Modeling Software, Data Recovery Software and Fax Machines

Data Entry Clerk June 2005-February 2007

Citigroup Passport Lockbox Newcastle, Delaware

•Compare data with source documents, or re-enter data in verification format to detect errors

•Locate and correct data entry errors and report them to supervisors

•Batch work

•Scan documents in system for data entry process

Florist/Technician August 2004-November 2005

Village Green Tropic Interior Wilmington, Delaware

•Tour work areas to observe work being done, to inspect crops, and to evaluate plant and soil conditions

•Apply pesticides and fertilizers to plants

•Provide information to customers on the care of trees, shrubs, flowers, plants and lawns

•Evaluating information to determine compliance with standards

•Clean and stock transporting vehicle every day before/end of each shift

Collections Representative January 2002-June 2003

HSBC Newcastle, Delaware

•Income tax/ Auto Collections

•In coming/outbound calls

•90 day account collection calls

Education

High School Diploma Agricultural and Horticulture Plant Breeding

Hodgson Vocational Technical High School Newark Delaware

September 1994-June 1997

Some College, American Sign Language

Delaware Technical College Wilmington Delaware

September 1998- June 2002

Licenses & Certifications

LMT

I received my certifications from Massage and Reflexology of De and Dawn Training Center

2002-2005

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