Customer Service High School

Location:

Posted:

May 19, 2015

Chelsea O. Velazquez

919-***-**** *****************@*****.***

Education

University of North Carolina at Charlotte, Charlotte, NC 2012-2015

• Bachelor of Liberal Arts in Criminal Justice; GPA 3.1

• Minor in Women & Gender Studies

• Received Deans List

• Volunteered 40 hours of note taking for Disability Services

Wayne Community College, Goldsboro, NC 2008-2012

• Associates in Arts; GPA 3.4

Wayne Early Middle College High School, Goldsboro, NC 2008- 2012

• High School Diploma; GPA 3.4

• Dual Enrollment in college classes at Wayne Community College

Work Experience

H & R Block, Charlotte, NC 2014-2015

Client Service Professional

• Assigned appointments and walk in clients

• Professionally answered inbound calls and made outbound calls in order to meet

quotas of appointments set.

• Collected payments, maintained petty cash, reconciled cash drawer, deposited

money at end of night.

• Successfully clarified customer issues by researching or exploring answers,

providing alternative solutions, and escalating unresolved issues.

Sbarros, Charlotte, NC June 2014-Dec 2014

Snackbar Attendant

• Provided prompt, efficient and courteous customer service to highest grossing

Sbarros in the US.

• Maintained a clean, orderly, and customer friendly environment

• Entered and computed cash, credit, and checks via POS system

• Maintained accurate daily accounting records and cash balances.

McDonalds, Charlotte, NC 2013-2014

Crew Member

• Upheld the highest level of customer service and satisfaction

• Quickly and accurately handles currency and credit transactions

• Effectively communicated with management and team members and assisted with

additional duties as needed.

• Ensured that orders were taken and relayed in a fast manner.