Desktop Support Technician

Jeffrey G. Olson

************@*****.*** 720-***-**** Centennial,

CO

www.linkedin.com/in/jeffreyolson1

Professional Summary

I am a successful information technology professional with over 15 years of desktop and user

Experience. I possess a wide range of customer service expertise in desktop, software and LAN support across multiple

environments and topologies. I have extensive experience working with diverse client bases. I am a self starter who has the

ability to work efficiently in group or independent environments. I am a quick study as to process and procedure and my

documentation exemplary. Throughout my career, I have been consistently recognized for my outstanding customer

support.

Skill Set

Industry Vertical’s Operating Systems Software Training Finesse

• Health Care • Windows XP • MS Office Pro 2007/ • Training

2010

• Government • Windows 7 • Phone Support

• Auto CAD

• Oil & Gas • Windows NT • One on One and in

• Norton Utilities

Workstation person

• Insurance

• Adobe Reader V 9 & 10 • Group Training

• Finance

Laptops & Desktops

• Partition Magic • Tech Savvy

• Aero Space

• Dell

• Micro Station 95

• Engineering

• HP Pavilion

• Stadd III for Windows

• Retail

• Compaq

• Glory

• Manufacturing

• Apple

Education

• IBM

• Lenovo

Professional Experience

Petroleum Development Corporation, Denver, CO

Technology Specialist II December 2014 – April 2015

IT Consultant

• Reimaged over 40 new Dell Latitude E7240 laptops with Windows 7 & configured them to company

standards.

• Backed up, reimaged, & configured current company laptops for new full time and contractor

employees.

• Responded to helpdesk tickets that were assigned to me, and completed them in a timely matter.

Exempla Lutheran Medical Center, Wheat Ridge, CO

Desktop Support Technician June 2014 - November 2014

IT Consultant

• Migrated 2500 PC’s from Windows XP to Windows 7 across the Medical campus with no downtime.

Wells Fargo, Denver, CO

PC/LAN Analyst 2013 - 2014

IT Consultant

• Onsite field lead for small and medium sized desktop replacement projects and team participation in

large projects involving migrating users from Windows XP to Windows 7.

• Onsite field lead for routine break/fix software and hardware, maintenance and support including

compliance and security.

• Onsite field lead for in-warranty work as required and appropriate with HP, Dell, Lenovo.

• Onsite field lead for specialized software installation, maintenance, testing and upgrades.

• Proficient with internal software installation methods and advanced troubleshooting.

• Proficient with existing Wells Fargo corporate tools, process, procedure and documentation.

Jeff Olson Page 2

Allosource, Centennial, CO 2005 - 2012

Senior Helpdesk Technician

• Responded to 15 to 20 incoming help requests from end users -- prioritized, resolved, & documented

solutions using the helpdesk request tracking system without guidance. Provided at the desktop

level in-person hands on help to users with computer hardware, software, phone, printer, & other

related issues.

• Responsible for backing up user profiles & other data to the user’s home directory, migrated all users

PC’s from Windows NT workstation to Windows XP. In 2010, I migrated users from Windows XP to

Windows 7 using Ghost - performed preventive maintenance, repair, replace, & upgraded hardware

at the desktop level as needed.

• Maintained, built, & imaged new & current desktops and laptops using best practices. Responsible

for procurement of all Allosource equipment.

• Updated all Allosource desktops, laptops, & peripherals in the Allosource Asset Database with

current & accurate information. Responsible for the setup & group security along with Active

Directory permissions for access to the network & email system.

Summary – last 15 years

I consulted & worked at the following positions as a contract employee:

Jones Ciber Solutions, Centennial, CO

Desktop Support Technician

• Created Ghost images using Ghost Cast for several different models of Dell desktops & laptops

using Windows XP Professional, MS Outlook 2002, MS Office 2002, Internet Explorer 6.0, & Adobe

Reader 6.0. Configured users profile & installed other additional software as needed or requested

by the user.

Colorado Department of Human Services, Denver, CO

Computer Support Technician

• Traveled throughout Colorado & the Denver metro area to install & configure new HP computer

systems. Responsible for copying user files & profiles from their existing computer to the Network

Server.

• De-installed user’s old computer & installed new computer system and reimaged with the

departments current image.

Charles Schwab, Centennial, CO

Computer Support Technician

• Responsible for deployment & migration of new computers to Win XP Professional operating system

& provided desktop support to users with technical problems after new computers were deployed.

• Unpacked, maintained inventory records, wiped data, installed new image & shipped 2,500 to 3,000

computers for Charles Schwab branch offices throughout the United States.

Colorado Casualty, Centennial, CO

PC Technician

• Upgraded memory on Dell laptops & desktop computers. Reimaged Dell Laptop & Desktop

computers with Windows XP Professional & installed additional peripherals as required.

• Imaged new incoming laptop & desktop computers to new incoming employees.

• Provided technical support to users with login, hardware, & software problems.

•

Education

Arapahoe Community College, Certificates earned

• Computer Technician, Microcomputer Support Specialist, Microsoft Office, & Network Technician.

•

New Horizon’s, course completed

• Active Directory Infrastructure.

Arapahoe Community College, Courses

completed

• Installing & Configuring Windows 7 Client.

• Web Design 1 & 2

•

Personal Activities & Interests

• Member of the Rocky Mountain Road Runners Running Club.

• Member of the Colorado Masters Running Club.

• As of May 2015, I have run 247 consecutive Rocky Mountain Road Runners Trophy Series Races

•

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