SHANNON M. TRACY
**** *. ****** **. ****, AZ **215
480-***-**** (m)
*******.*.*****@*****.*** 480-***-****
(h)
INFORMATION TECHNOLOGY
Delivering IT Visions for the Enterprise
PROFILE
Highly experienced Director/Program Manager with a record of developing and
supporting successful projects and solutions incorporating a diverse range
of applications, environments and technologies. Talented, results-driven
and versatile leader, with a record of success in programs/projects
requiring an in-depth knowledge and solid experience working with complex
cross-platforms, in both installation, implementation and integration, as
well as SDLC with administration in local and remote environments.
Recognized as an excellent resource to improve organizational effectiveness
and efficiency through a personal contribution to align the business
processes and infrastructure. Able to realize cost savings, accelerate
performance, and create a competitive advantage for the organization
through aligning business and technical expectations.
. Adept at quickly and successfully responding to ever changing
environments and situations, able to achieve goals within critical
project deadlines and leverage an eye for detail to ensure the quality
and accuracy of projects. Able to work with, mentor and manage cross-
functional, multi-geographical teams.
. A builder of high performance business teams and a natural Team Leader
and Collaborator who thrives in environments requiring a high level
strategist and a big picture thinker, capable of successfully working
independently or as part of a team in high pressure, delivery oriented
environments.
CORE COMPETENCIES
Program Management . Strategic Planning . Budget Development . Process
Improvement/Management
. Change Management Strategies . Team Leadership . Performance Optimization
. Cross-Functional Collaboration . Infrastructure Development . Proposal
Management . Cost Control . Governance Manager
Systems Integration . Gap Analysis . Internal/External Relationships . Six
Sigma
. SDLs/Methodologies ITIL . Regulatory Standards and Compliance
EXPERIENCE
Wipro Inc International
2014 - Current
Director/Program Manager
Lead project management team dedicated to data center migrations and IT
infrastructure enhancements. Focused on establishing and driving project
management, portfolio management, resource management and project tracking
and oversight across all projects and programs. Manage Portfolio account
relationships and develop new opportunities with the Client and maintain
current Customer Satisfaction.
. Guide cross-functional teams through implementation and support of
leading-edge technology and process solutions to deliver business
results.
. Design standard delivery process and artifacts to improve project
delivery including information flow, problem solving, process
improvements, reporting and direct management of Project Teams.
. Expert presenter, negotiator, and team builder able to forge solid
relationships with partners and champion new technologies.
Pomeroy Inc. Hebron, KY
2013 - 2013
Pomeroy Inc. /Blue Point Data Center SR. Project Manager, Hebron, KY
May 2013 - July 2013
Manage Hosted Data Center Migration Consolidation from Blue Point into
Pomeroy Inc. Responsible for conceptualizing, designing and prioritizing
the migration of 150 servers from a newly acquired company and
consolidation with the central Data Center of Pomeroy. Designs and
processes, information flow, problem solving, process improvements,
reporting and direct management of Migration Teams across four companies.
Vendor relationships and Bidding/Cost analysis.
. Manage other Project managers across cross functional teams, both within
and without Pomeroy
. Develop and maintain Project Plan/schedules and task, milestone and
reporting structure.
. Manage and develop the Pre-Migration staging tasks and Post-Migration set
up tasks.
. Coordinating all shipping and receiving.
TEK Systems/Contract Services Phoenix, AZ
2012 - 2013
Charles Schwab
TIS Senior Technical Project Manager Chandler, AZ
Sept. 2012 - Sept 2013
Project Manager in the TIS Currency efforts at Charles Schwab. Manage
multiple concurrent Currency projects migrating Red Hat, Windows and Oracle
servers and Data bases off of their current unsupported environments onto
new version of their environments .
. Manage Application teams and TIS technical teams across cross functional
teams during the course of the Projects by manager.
. Develop and maintain Project Plan/schedules and task, milestone and
reporting structure.
. Manage and develop the Pre-Migration staging tasks and Post-Migration set
up tasks.
. Manager GOLIVE process as well as GODEV and GODEAD.
. Environments include DEV, QA, Pre-PROD, PROD and DR.
. Insure QA and UAT Testing are developed and delivered.
. Ensure that all projects adhere to the TIS Project Management Governance
. Managed concurrent projects to delivery.
Pomeroy Inc. Hebron, KY
2011 - 2012
Pomeroy Inc. Data Center Project Manager Hebron, KY
Nov. 2011 - July 2012
Manage Hosted Data Center Migration. Responsible for conceptualizing,
designing and prioritizing the migration of 1004 servers from the old
provider to a new provider in another state. Designs and processes,
information flow, problem solving, process improvements, reporting and
direct management of Migration Teams across three companies.
. Manage other Project managers across cross functional teams, both within
and without Pomeroy
. Develop and maintain Project Plan/schedules and task, milestone and
reporting structure.
. Manage and develop the Pre-Migration staging tasks and Post-Migration set
up tasks.
. Coordinating all shipping and receiving.
Humana Inc. Program Manager Louisville, KY
June 2011 - Nov 2011
Managed Development resources locally and offshore across multiple
concurrent projects and the application development and integration into
Humana and Humana Vitality. Responsible for conceptualizing, designing and
prioritizing new integration application designs and processes, information
flow, problem solving, process improvements, reporting and direct
management of Development Teams.
. Managed other Project managers across cross functional teams, both within
Humana and partners with co-integration.
. Mentored/trained project managers to be successful in their roles.
. Managed concurrent projects to delivery.
General Electric Aviation Cincinnati, OH
2008 - 2010
Program Manager
Manage Development resources locally and offshore across multiple
concurrent projects and the application integration into GE IdM(Identity
Manager). Responsible for conceptualizing, designing and prioritizing new
integration application designs and processes, information flow, problem
solving, process improvements, reporting and direct management of
Development Teams. Act as principal GE-Aviation Integrity Concern
Investigator and SOX Compliance and Governance Manager.
. Developed Weekly Reconciliation process for all resources (applications
and Domains) within GE Aviation IdM for compliance tracking and
leadership review.
. Refined and developed Product Push Process/Scorecards for seamless and
timely push into production.
. Developed GE centered training content for Sun IdM.
The Tracy Group - IT Consulting Services Phoenix, AZ
2003 - 2008
President/CEO
Counseled clients at C level management, developed technology and
management strategies, analyzed and resolved complex business problems,
articulated impact of potential solutions, how to attain vision, goals, and
business needs by driving the development of Technology across their
Enterprise. Designed and managed large server migration, message
development, desktop migration and standardization projects across National
and Global Companies.
. Redefined IT from a Cost Center to a Value Center, aligning technology
closer to business expectations in order to effectively lower operating
costs.
. Educated business units and managers on state of the art IT functions and
technologies to improve efficiencies and expanded communication between
IT and business leadership.
Siemens Business Services Phoenix, AZ
2001 - 2003
West Region Solutions Director of Consulting Services
Directed Western Region IT Consulting Practices, responsible for attaining
$34,000,000 P&L goal. Oversaw project staffing, recruiting, hiring, revenue
forecasting, proposal generation, negotiation and sales of large-scale,
comprehensive, professional IT services, and management resources to C
level clientele, nationwide and globally.
. Developed comprehensive technology strategies for clients and assisted
them in managing those strategies in order to maximize use of advanced
technology and gain a better ROI.
. Designed, developed and directed nation-wide upgrade of desktops and
servers at more than 100 Washington Mutual locations, effecting 60,000
work stations.
Microsoft Corporation Detroit, MI, Cincinnati, OH
1999 - 2001
Managing Consultant (Local Senior Manager of Consulting Services)
Responsible for Counseling C level management clientele to understand their
vision, goals and business needs. Facilitated effective communication
between Microsoft technology groups, senior technologists and management.
Oversaw project staffing, performance and reviews, revenue forecasting,
proposal generation and sales of professional services and practice
management to Dow Chemical, Dow Corning, Mead, Ashland, Convergys, and
Kmart.
Analyzed business opportunities, developed effective marketing and sales
strategies to maximize staff performance.
. Conducted in-depth analysis of Dow Worldwide SMS Network and provided
comprehensive Microsoft systems upgrade to prevent catastrophic
operational failure.
ENTEX Mason, OH
1998 - 1999
Central Region Director/Services Practice Manager
Managed Microsoft, Novell, and thin client practice resources and
departments, established long-term strategies for the Practice/Region,
provided pre-sales qualification and project scope defining sessions,
effectively allocated and redirected numerous resources to meet or exceed
project load base capacity.
. Coordinated work projects for consulting resources, attaining goals of
85% total resource billable time and a 400% increase in revenue.
EDUCATION
UNIVERSITY OF NORTH DAKOTA LARAMIE COMMUNITY COLLEGE COLLEGE OF
THE AIR FORCE
Degree in Electronics Covey Leadership Training Lean Six Sigma
COMPUTER SKILLS
Visio 2007, Microsoft Office 2010, Windows OS's, Networking Connectivity,
Visual Basic, Adobe Master, Suite CS3, Remedy, Clarity, FrontPage, Folio
Views
Managing Developers on Microsoft .Net Enterprise Servers, Sun IdM, SQL,
HTML, JAVA