Technical Trainer, Project Manager, Support Technician, Manager

James (Jim) M. Hill

********@*******.***

** ********* *****, ********, ******* H: 905-***-****

C: 289-***-****

SUMMARY OF SKILLS AND STRENGTHS

* ***** ********** *** **** customized training both on-site and classroom

based.

Strong technical documentation writing, release notes, user manuals, cheat

sheets, user guides, statement of work and faq's.

Provided pre and post sales support including demonstrations at trade

shows, on and off-site.

Participated on deployment team as a contact.

Liaised with all levels of management and government in Canada and United

States to ensure highest level of customer satisfaction.

Proven team player with demonstrated accountability, reliability and

flexibility in all job functions.

Evaluated training documentation and provided customized guides and cheat

sheets to customers.

Created walk-through checklist coordinating internal departments with

customers and external agencies.

Successfully completed security background checks in Canada and United

States.

RELEVANT SKILLS AND EXPERIENCE

Familiar with installing software roll-outs within customers network

infrastructure.

Knowledgeable with MS Dos, NT4 Client and Server, 2000, XP, 7, Office

2000, Camtasia, Visio, Snag It, Webex and Webinar.

I have traveled extensively throughout Canada and United States.

Over 15 years experience in MS operating systems and office products.

Exceptional time management, scheduling, organizational and customer facing

skills.

Ability to juggle multiple projects, applications, internal and external

clients.

WORK HISTORY

Wiener Peeler - Inspector

2014 - present

Maple Leaf Foods, Hamilton, ON

Manager 2011 -

2014

Tim Hortons, Binbrook, ON

Technical Trainer

2003 - 2011

Project Manager 2000 -

2001

Technical Support 1998 - 2000

and 2001 - 2003

(ComnetiX Inc./ L1 Identity Solutions / Morpho Canada, Oakville, ON

(1998 - 2011)

EDUCATION AND TRAINING

Principles of Buying Purchasing Management Association of Canada

Minorities in Policing Hamilton Police Services

Grade 12 Diploma Westmount Secondary School

Certified Novell Engineer (CNE 3) Computer Technology Institute

Certified Novell Administrator (CNA 3) Computer Technology Institute

A+ Certification Computer Technology Institute

*References available upon request*

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