Maintenance Technician
Resume:
Timothy J. Read
Durham, NC, **703
Mobile Phone: 571-***-****
E-mail: ********@*****.***
OBJECTIVE
To work in a dynamic professional environment with a growing organization and utilize my
creativity and innovative thinking for benefit of the organization and myself.
WORK EXPERIENCE
Sales Agent - Advertising - Graphic Art
June 2012 - August 2014
Sutherland Global Services Inc Syracuse, NY
Summary: Sold Advertising through the mail for the US Postal Service.
Job Description:
● Initiate dozens of outbound phone calls per day in search of small to medium sized businesses
interested in advertising through the US Postal Service (mail).
● Respond to all inbound client calls and emails in a timely, professional manner with product and
pricing information.
● Accurately manage and track client information in database.
● Used top of the line graphic art software (Adobe Illustrator) to design artwork, menus, coupons,
offers, etc, for clients interested in advertising through the mail.
● Walk clients through the process of mailing their standalone ads, to the neighborhoods of their
choice.
Network Operation Center Team Leader
March 2004 - September 2010
GENUiTY Columbia, MD
Internet Services
Summary: As Network Operaction Center Team Leader, oversaw the nationwide replacement
of all equipment used to connect vendors and their customers to the internet. Equipment included
cisco routers and switches, servers, uninterruptable power supply units and all associated cards
and components.
Job Description:
● Author Standard Operating Procedure with complete troubleshooting and replacement steps for
all network equipment.
● Manage daily major equipment maintenance window from 4-10am local time. Each time zone’s
major equipment window was from 4-7am.
● Manage all major equipment replacements with an eye on usage and redundancy capability,
ensuring no outages, anywhere.
● Loaded appropriate software, configurations, and/or upgrades to equipment remotely, after
installs or replacements.
● Train junior team members on the ticketing system.
● Train junior members on remote access tools used to analyze, monitor, configure and t-shoot all
network equipment.
● Author and implement Unix scripts, as well as macros and schemas used by entire team to
increase proficiency with repetitive tasks.
Maintenance Technical Control Supervisor
May 2000 - March 2004
US Navy Washington, DC
Government and Military
Job Description:
● Leader of a seven person team that provided communication support to the Secretary of the
Navy, Chief of Naval Operations, Director of Naval Intelligence, Joint Chiefs of Staff, and other
elements of the CNO organization.
● Responsible for the preventative and corrective maintenance on all communication gear carrying
T3/T1, ISDN, Satellite and Microwave technology.
● Authored Standard Operating Procedures, as a guide, for computer operators to isolate problems
with any circuit or equipment occurring outside normal business hours.
● Provided testing/t-shooting of monitors, motherboards, hard drives, video cards, cpu’s, memory
boards, floppy drives, CD ROMS, network cards and modems.
Maintenance Technical Control Assistant Supervisor
April 1997 - May 2000
US Navy Naples, Italy
Government and Military
● Assisted government contractors with planning, installation and implementation of over 60
communication circuits in new, state of the art Technical Control Facility.
● Installed dozens of racks of equipment including routers, switches, multiplexers, ups’,
CSU/DSU's, patch panels, cross connect closets and associated power runs.
● Personally responsible for installation, termination, testing and repair of over 300 fiber optic
cables (well over 600 connectors) for new Local and Wide Area Networks.
● Also responsible for preventative and corrective maintenance of all circuits.
● Installed and maintained a Joint Systems Interior Intrusion Detection System which included
such sensor types as Balanced Magnetic Switches and motion sensors.
Maintenance Technician
April 1995 - April 1997
US Navy
● Responsible for preventative and corrective maintenance on various types of communication
networks and associated equipment.
● Provided testing/t-shooting of monitors, motherboards, hard drives, video cards, cpu’s, memory
boards, floppy drives, CD ROMS, network cards and modems.
● Supervised the introduction and maintainence of a Physical Security System, which used CCTV,
various cameras and sensors to effect complete lockout from compound of all unauthorized
personnel.
EDUCATION
Software Proficiencies
● Cisco Routers / Switches
● Microsoft Office Suite
● Adobe Master Suite
● Audio and Video editing software
● Video tutorial software
Cryptologic Technician Maintenance US Navy
The American Council on Education recommends 35 credit hours in the lower division
baccalaureate/associate degree category for the following schools attended while in the Navy;
● AC/DC Circuit Analysis
● Digital Logic and Microprocessors
● Personal Computer Repair
● Security Systems Maintenance
● Basic Electronics Laboratory
● Advanced Electronics Laboratory
● Communications Circuits (Electronic)
● Computer Systems and Organization
● Digital Principals
● Electronic Systems Troubleshooting/Maintenance
● Solid State Electronics Technical Mathematics
Vocational
● November 1997 / Introduction to LINK II Operations Fairfax, VA
● Vocational / October 1998 / Intro to Cisco router configuration Washington, DC
● Vocational / August 1999 / Advanced Cisco router configuration Washington, DC
Onondaga Community College Syracuse, NY
August 1992 - May 1994
● 58 credit hours earned toward a Humanities Degree
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