Customer Service State University

Kaala Walker

***** ****** **** **. ******** Heights, OH 44125 • Phone 216-***-**** • E-mail: ***********@*****.***

QUALIFICATIONS

• Possesses excellent problem solving skills

• Outstanding communication and writing skills

• Cooperative and supportive while working in a team environment

EDUCATION

Cleveland State University, College of Liberal Arts and Social Sciences

Bachelor of Arts-Promotional Communications GPA 3.1 May 2015

COURSEWORK

• •

Principles of Public Relations Professional Communication

• •

Media Writing Fundamentals of Marketing

• •

Principles of Advertising Communication Inquiry

• •

Communication Campaigns Publication Design

PROJECTS/RESEARCH

• Developed a Public Relations Campaign for the Walk, Rock and Run Event for the Diversity Center of

Northeast Ohio.

EXPERIENCE

The Centers for Families and Children Fall 2014-Winter 2015

Recruitment Intern

• Assist with the continuance and growth of the intern program by improving and creating new processes

especially through the use of technology.

• Monitor activity in applicant tracking software (Newton)

• Review resumes, schedule, conduct phone screens, references and interviews while in an office setting.

Horse Shoe Casino

Coat Check Attendant Fall 2014-Winter 2015

• Assists guests promptly and courteously for coat check-in and check-out.

• Accepts outer wear according to specified procedures

• Displays a confident, friendly and enthusiastic attitude towards all guests, both external and internal.

CLC Research Study, Cleveland, OH Summer 2014

Research Assistant

• Research cigarillos and little cigars by coding on Instagram.

• Conducted research based off pictures of cigarillos and cigars; answered questions based off what was

featured in the picture.

• Information was presented in an excel sheet.

• Presented a poster on results of conducted research.

Penguin Dry Cleaners, Mayfield Heights, OH Summer 2011-2014

Crew Member

• Present excellent customer service, maintain a clean facility.

• Trained incoming co-workers, prepares customers’ orders; Promote the business by selling merchandise

to customers’.

VOLUNTEER/COMMUNITY SERVICE

• Ohio Scholarship, 2011

• Delta Sigma Theta Education Scholarship, 2011

• AHANA Mentoring Program Scholarship at Cleveland State University, 2012

• Social Media Chairperson and Historian of Public Relations Student Society of America at Cleveland

State University, 2014

COMPUTER SKILLS

Microsoft Office Suite; Adobe Creative Suite products, including Photoshop and Premier; Internet Research;

Statistical Package for the Social Science; Newton Software; Constant Contact; Dream Weaver

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