Quality Engineer Management

: (+**) * ** ** ** **

Ghislaine TRINH

: *********.*****@*****.***

****, ***** *** ******

San Lorenzo, CA 94580 LinkedIn : linkedin.com/in/ghislainetrinh

* ***** ** ******* ********** and a Master’s degree

Keywords : Quality management, Continuous improvement, Audits, Standards, Quality tools

EDUCATION

2013 – 2014 Master’s degree : Quality, Safety and Environment Management (computer science major)

Paris Est Marne la Vallée University

2011 – 2012 Bachelor’s degree : Quality, Safety, Environment and Sustainable development (valedictorian)

Paris Est Marne la Vallée University

2009 – 2010 2-years university degree : Mathematics and Computer science (mathematics major+physics courses)

Paris Descartes University

06/2008 High school diploma : Science major

Martin Luther King High School

WORK EXPERIENCES

2013 – 2014 Viamedis, Information system department

CMMI assistant manager (project quality management) through apprenticeship :

- Design and update the company's standard in accordance with an international standard

- Prepare and lead quality reviews/audits

- Define action plans for improvement and monitor actions until closed

- Establish training plans to the standard

- Prepare the company to reach the level 2 of CMMI (certification)

2011 – 2013 Orange, Optical fiber department

Quality assistant through apprenticeship :

- Set up the quality management system (SIPOC diagrams, process flowcharts, procedures)

- Lead a supplier’s quality audit (create audit tools, plan and lead the audit, analyze results)

- Lead continuous improvement actions (writing of an instructions reminder, process reviews)

07/2010 Disneyland Paris, Fixed-term contract (2 months)

Attraction operator/animator, « Big Thunder Mountain »

12/2009 Disneyland Paris, Fixed-term contract (2 weeks)

Merchandiser, « Thunder Mesa »

COMPE TENCES

Software MS Office : Access, Excel, Outlook, PowerPoint, Word

Programming Languages : Pascal, HTML5/CSS3

Web Computer science and Web Certificate (C2I)

Quality Standards : ISO 9001, OHSAS 18001, ISO 14001, CMMI

Tools : 5S, Arrow diagram, DOE, Flowchart, FMEA, Gantt chart, Histogram, Ishikawa diagram,

Pareto chart, PDCA, Root cause analysis, Scatter diagram, SIPOC+CM diagram, SMART matrix

LANGUAGES

French Native speaker

English Fluent – TOEIC score : 890

Spanish Scholar level

Chinese Cantonese, oral (fluent)

EXTRA-CURRICULAR ACTIVITIE S

Sports Badminton, Jogging

Interests Traveling, Computer science, Music, Films

Contact this candidate