Human Resources Manager

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Human Resource Manager

A dynamic, ethical, proactive and empathetic Human Resource professional

with practical hands on, true generalist experiences. A leadership style

that has been described as "firm but fair", that is inclusive but decisive.

Articulate, creative, high caliber presentation and facilitation skills.

Has an intuitive understanding of a situation and zooms in on the central

aspects. Exudes energy and confidence to deliver practical HR solutions

that fit the business operational objectives

KEY STRENGTHS

. Excellent interpersonal and customer focus skills.

. Ability to work equally well in a team or independently.

. Detailed minded and analytical.

. Strong oral and written communication skills.

. Confidentiality and adaptability from grass roots to executive

level

. Performs well in stressful situations.

. Always completes tasks within allocated deadlines.

. Highly adaptable with a broad range of transferable skills.

. Proven performance, results orientated attitude.

. Easily manages complex projects without losing momentum.

CORE COMPENTENCIES

Employment & Labour Law Strategic Planning Change Management

Health & Safety Certified Training & Development Communications & Privacy

Negotiations, Grievance, Rewards & Recognition & Recruitment & On Boarding

Mediation Events

PROFESSIONAL EXPERIENCE

September 2014 - May 2015

Martinrea Automotive Systems

Martinrea International Inc. is a leader in the production of quality steel

and aluminum metal parts, assembly modules and fluid management systems

focused primarily on the automotive sector. As a Tier One supplier,

servicing the most important vehicle manufacturers, as well as automotive

suppliers.

Human Resources Manager

Overseeing two manufacturing locations in Ajax and Pickering (300 +

employees) with responsibilities of;

Design, implementation, coordination and administration of policies and

procedures related to all phases of human resources activities

. Health and Safety

. Selection and Recruitment

. HR related programs and associated activities, ie, Perfect Attendance

award, Employee Communications Committee, Christmas party, Summer

picnic etc

. Workers' Compensation and Long Term Disability

. Return to Work Program

. Performance Management

. Training and Development

. Consultant to senior management and line management on company

policies, procedures and interpretation and application of current

legislation

. Acts as adjudicator to all department Managers and Supervisors on

issues relating to progressive disciplines,

performance standards and corrective actions

. Administers employment contracts to termination packages

. Human Resources KPI Management Team

. Liaison with various governmental bodies in relation to the

administration of Human Resources activities as required

March 2011 -

February 2014

Underwriters Laboratories of Canada Inc.

ULC is part of the global UL Family of Companies, headquartered in Chicago

and is an independent product safety testing, certification and inspection

organization. This organization has 265 employees across Canada and is both

non-union and union. (14,000 employees worldwide)

Human Resources Manager Canada

Reporting to the North American Director of HR (North Carolina) and site

General Manager (Toronto), the HR Manager function supported five business

units with offices in Vancouver, Toronto, Ottawa and Montreal including

remote field service inspectors.

. Designed, and implemented a new Employee Handbook for Canada

. Managed direct report in Payroll and Benefits administration with the

implementation of a new integrated payroll

system with ADP- pay@work and employee online paystubs - saving the

company in labour administration costs

. Wrote and Trained Lab employees on a new X-Ray Safety procedure for

XRF Equipment

. Trained for UL University, upon request, i.e.: Performance Management,

Recruitment /Interviewing programs

. Designed, implementation and training of a new Attendance Coaching

Program

. Participated in the Management Bargaining Committee and created

contract language changes

. Wrote and implemented the Accessibilities Standards for Customer

Service Policy and coordinated all

required training. Ongoing AODA requirements and policy design

. Implemented Pay Equity to meet the province of Quebec standards

Jackie E. Gilkes, CHRL

Tel: 905-***-****

. Recruitment, interviewing, offers for employment for the Canadian

operations and supported the US

facilities when requested

. Designed and negotiated termination severance packages

. Authored a Standard Canadian Severance Policy

. Organized and integrated the HR department personnel files from hard

copy to electronic Oracle tracking

. Coordinated compensation increases, promotions, equity and annual

bonus activities

. WSIB and Safety administration

. Planned special employee events

June 2008 - November 2010

Atlas Logistics.

Startup operation of a Third Party Logistics (3PL) cold storage facility,

warehousing perishable goods, grocery, and distributed to the Loblaw group

of stores. This facility of 700 employees is both non union and CAW

unionized. The HR function was split between the HR Manager and Employee

Development Manager.

Employee Development Manager

Reporting to the site General Manager, developed managerial and supervisory

staff for leadership, labour and business acumen skills. A specialized role

that was unique to this facility.

. Constructed and managed the Atlas Attendance Coaching Program.

Absenteeism was over 14%, reduced to an average of 3%, monthly.

. Identification of training needs with the design / implementation of

employee and supervisor training / development programs. Coordinated /

trained all Supervisors and Employees on the new Violence & Harassment

in the Workplace Legislation.

. Provided coaching, and counseling to Managers / Supervisors on labour

issues and employees on career or training opportunities. Trained

Supervision on CAW first collective agreement language and

application.

. Administered and directed the Employee Communication Survey.

. Introduced a new computer communications electronic billboard. The

system was adopted by other Atlas Canadian and U.S. warehouses as a

key communication platform.

. Composed and administered the Employee Suggestion Program with rewards

for implemented suggestions.

. Created, coordinated and ran the Employee Reward Program. (Atlas

Bucks) Designed funny money modeled after "Canadian Tire" money.

December 1988 - May 2008

Lofthouse Brass Manufacturing

A world-class engineering / manufacturing of custom complex machined non-

ferrous forgings. (Customers included; Moen Faucet, Delta Faucet, GM,

Callaway Golf) Two locations totaling 300 employees both union and non

union.

Closed operations in May of 2008.

Started in 1988 as a manual lathe / CNC machine operator. Was active in the

CAW union and was elected as Union Chairperson, held this position for 8

years. Continued night school education as a Para-legal and Human

Resources Professional. In 1998 promoted to Corporate Training

Coordinator. Held 5 progressively responsible positions.

Jackie E. Gilkes, CHRL

Tel: 905-***-****

Corporate Human Resource Manager

. Promoted to corporate level reporting to the COO / President. Managed

and oversaw all day-to-day Human Resource activities at two locations

with direct reports (one unionized location, CAW - harmonious

relations, one non union location)

. Assistant to the COO / President. Worked closely to assist in the day

to day needs with planning, organizing, scheduling with complex travel

and meeting requirements

. Coordinated company events, conferences, meetings, with complex

travel, agendas, speakers, and team building events. Prepared minutes

and presentations for meetings.

. HR council for all levels of the organization in labour law /

relations, disciplines, policies, and procedures with final approval

on terminations.

. Designed and implemented HR strategies, policies, procedures and

programs. Re-engineered and published the Company Manual, and Employee

Handbooks while introducing new policies and procedures that resulted

in consistent HR practices across all levels of the organization.

(attendance, discipline, termination, behavior, privacy, email /

internet, conflict of interest, travel guidelines etc)

. Managed the Annual Performance Review system and designed a company wide

Job Description System.

. Board of Directors HR Committee member, preparing minutes, reports and

annual salary survey recommendations.

. Corporate Safety Officer conducting audits, investigations, WSIB case

management and managed two Joint H&S Committees for compliance and

functioning.

. Managed full cycle recruitment at various levels from hourly to

executive. During a growth, period managed the recruitment and on-boarding

of 100 new employees in a 2 month period.

. Managed HR strategic plan matrix on executive committee and created the

HR key performance indicators.

. Due Diligence Coordinator for the sale of the company.

Human Resource Generalist (while continuing the role of Training

Coordinator)

. Promoted to Plant Human Resource Generalist with day to day

responsibilities and monthly reporting.

. WSIB case management and administration.

. Planned and coordinated the annual Holiday and Children Parties

resulting in record turnouts.

. Accountable for fiscal department budget and expenditures.

. Labour Relations - all union and nonunion related issues.

. Recruitment / Selection and Orientation functions. Designed and

implemented new hiring standards, employee testing and orientation

program, which resulted in a 10% reduction in turnover.

. Conceptualized and implemented a Quality Control Technician Standard

resulting in Certified Quality Technicians leading to a reduced part

defect rate by 8%.

. Successfully designed, and directed a Skilled Trades Apprenticeship

Program boosting recruitment in the Tool & Die and Maintenance

Departments.

. Designed and implemented a new attendance and disciplinary program

which led to a reduced absenteeism rate to less than 4% annually at

the unionized location.

Jackie E. Gilkes, CHRL

Tel: 905-***-****

Corporate Training Coordinator & Certified Health & Safety Representative

Co-developed a Company Wide Training Program (Learning Our Business) to

enhance Lofthouse Brass as a Learning Organization and employer of choice

in the Community.

. Worked with various outside consultants and in house facilitators to

deliver unique "Lofthouse" training programs that were not "off the

shelf". 75 courses were developed in total.

. Facilitated Managers, Supervisors and Employees on various ESA, Health

& Safety, and Labour Law courses.

. Organized annual company planning conferences across North America.

Planned travel, accommodations, meals, activities, tours, session

agendas, speakers, Power Point Presentations and minutes.

. Designed, conducted and analyzed employee satisfaction and training

surveys.

. Conducted a Training Needs Analysis that resulted in a focused program

on business learning objectives.

. Oversight and participation on Joint H&S Committee; activities, meetings,

minutes

. Conducted workplace inspections, investigations, audits, reports, and job

task analysis

. Acted as liaison to all government authorities.

. Designed and implemented an MSDS program with a detailed company chemical

inventory and departmental binders with annual review.

. Developed policies, work procedures, and created a Health & Safety

Manual.

CAW National Union Trainer, Organizer, WSIB and Health & Safety Specialist

-1984 - 1998

Trainer for various labour studies throughout Ontario and Nova Scotia

working for CAW and OFL.

Workers Compensation case management, appeals representative and conducted

Collective Bargaining Negotiations

(10years) as a CAW Representative,

PROFESSIONAL EDUCATION

. Certified Human Resources Leader Designation (CHRL)

. Certificate in Advanced Management 2 - York University, Schulich

School of Business

. Certificate in Executive HR Management - University of Toronto, Rotman

School of Business

. Certified Adult Educator completing four instructor training programs

. Certified Health & Safety Representative

. Labour Law, Wage and Salary Administration, Accounting, Organizational

Planning & Development, Training & Development, Recruitment &

Selection, Human Rights, Collective Bargaining, Workers Compensation

level 4.

. Strategic Planning, HR Balance Score Card, Team Building, Business

Writing, Interpersonal Communication, The Leadership Talent, Two

Franklin Covey programs (7 Habits for Managers and Focus), Emotional

Intelligence.

. Over 20 years of generic / specific HR and Health & Safety continuous

training and upgrading.

Computer Skills

Proficient in the use of the following PC software applications standalone

or network environment:

v Outlook, v Word, v Excel, v Power Point Advanced, v Adobe Page Maker, v

Acrobat 7 Professional, v Photo Shop, v HRIS v Oracle E Business Suite, v

Oracle Discoverer Plus, vMicrosoft Lync Communications vSAP

Membership - Human Resources Professionals Association (HRPA)

Jackie E. Gilkes, CHRL

e-mail: ******.******@*****.***

http://ca.linkedin.com/in/jackiegilkes

Phone: 905-***-****

Cell: 289-***-****

39 Windham Crescent,

Courtice Ontario L1E 1Y3

Career Summary:

Held 5 progressively responsible positions;

Promoted to Corporate HR Manager - Privacy Officer

Promoted to HR Generalist

Promoted to Corporate Training Coordinator

Certified Health & Safety Co Chair & Facilitator

CAW Union Chairperson

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