Customer Service Manager

SHEREEN ELAINE YOUNG R.N.

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***** ** ** ****** *******, FL. 33027 Telephone: 954-***-**** Email:**********@*****.***

CAREER OBJECTIVE

To attain the highest level in the field of nursing and to be able to give back to my

organization and wider community as much of the knowledge and expertise which it will

afford me.

QUALIFICATIONS AND ACCOMPLISHMENTS

• Collaborate with DON on achieving successful surveys outcomes

• Collaborate with DON on acquiring 5 star overall facility ratings

• Recognition from ACHA for improvement in RTH and Psy drug reduction

• Strong work ethics, management and leadership skills

• Competent in using MS Word, PowerPoint, Excel, Outlook and Point

Click Care

EDUCATION

Dade medical College – Hollywood, Florida – May 2012

Associate of Science in Nursing (RN)

McFatter Technical – Davie, Florida – December 2004

Licensed Practical Nurse (LPN)

LICENSURE & CERTIFICATIONS

Registered Nurse-Florida license # RN9351971

IV Certified

BLS

WORK EXPERIENCE

Deerfield Beach Health & Rehabilitation Center

Assistant Director of Nursing July 2013 – Present

• Interim DON as needs arise within organization portfolio

• Acting Director of Nursing when needs arise within facility

• Assist the DON in developing the day to day functions of the nursing

service department in accordance with current rules, regulations, and

guidelines that govern skilled nursing facilities

• Participate in facility surveys (inspections) made by authorized

government agencies as necessary

• Monitor the facility QI, QM, & survey reports. Assist in developing plans

of action to correct potential or identified problem areas

• Collaborate with DON and Risk Manager to reduce RTH and falls

• Make daily rounds of the nursing department to ensure all nursing

personnel are performing their work assignments in accordance with

acceptable nursing standards

• Collaborate with staffing coordinator regarding staffing PPDs

Hillcrest Nursing and Rehab Center

Unit Manager January 2008 – June 2013

• Follow established performance standards and implement facility policies

and procedures

• Assist in recruiting and hiring nursing staff

• Acts as a resource and mentor for staff on clinical issues, documentation,

intra-team problem solving and appropriate customer service

• Daily management meeting with interdisciplinary team to promote holistic

care and better patient outcome

• Collaborate with staff regarding patient care and any change of condition

• Weekly and PRN wound management

• Review of all new admission charts for completeness and accuracy

Margate Healthcare Center

Charge Nurse January 2006 – December 2007

• Meet with residents and family members to discuss specialized care and

provide feedback to the Assistant Director and or Director of Nursing

• Notify the residents attending physician and next-of-kin when there is change

in the resident’s condition

• Develop, plan, conduct and schedule in-service training classes, and ensure a

well-educated nursing service department

Staff Nurse January 2005 – December 2006

• Provided direct patient care for assigned patients

• Comply with evaluation, treatment, and documentation in an accurate and

timely manner

• Adhere to facility policies and procedures and participate in facility quality

improvement and safety programs

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