Customer Service Sales

RESUME

Asish T Gopi

Thammanath House

Tekkumbagom

Tripunithura - 6 82301 Mob : 0-889*******

Email: *****.*****@*****.***

OBJECTIVE

To secure a position in the organization that offers challenge and opportunity for my

career development and at the same time serve the organization to the best of my

capabilities. I would like to gain n ew skills while utilizing my current area of expertise of

procurement and employee satisfaction services within a positive team environment.

E DUCATIONAL QULIFICATION

Exam Institution Attended Year of

Passed Passing

SSLC SNDP HSS Udayamperoor March 2005

HSC SNDP HSS Udayamperoor March 2007

Degree: B.Com

Name of Institute: Government College Tripunithura, Eranakulam

University: Mahatma Gandhi University

PROFESSIONAL EXPERIENCE

1. Company Name: AIRTEL

Duration: 1 Year

Position Held: Customer Dialog Executive

Nature of job: - Tele Calling,

- Client interaction

- Coordinating delivery of services

- Dealing with Query /Requests /Complaints (Q/R/C) of

Customers

- Handling inbound, outbound calls & Action Mails

- Supervising the floor

- Mentoring new employees regarding the process

- Briefing about the product to prospect

2. Company Name: Concorde Motors

Duration: 2 Year & 10 Months

Position Held: Customer Advisor

Nature of job: - Coordinating Sales

- Dealing with a range of customers on a daily basis

- Communicating courteously with customers by telephone,

email, letter and face to face.

- Investigating and solving customers' problems.

- Contributing to team effort by accomplishing related

results as needed.

- Finding ways to measure customer satisfaction and

improve services.

- Identifying new opportunities.

- Processing customer orders.

- Supporting sales and development departments.

- Dealing with adjustments.

- Escalating any complaints.

- Updating database.

- Keeping accurate records of discussions or correspondence

with customers.

3. Company Name: Lantern Builders and Interiors

Duration: Jan 2013 – Present ( 2 Year & 4 Months)

Position Held: (10/01/2013 – 06/01/2014) Marketing Officer,

(07/01/2013 – Till date) Assistant Marketing Manager

Nature of job:- Managing, training, supervising a nd supporting the

company's sales team

- Providing customer service to clients and businesses

- Establishing vendor relations with manufacturers and

other suppliers

- Managing customer accounts

- Updating customer information

- Establishing budgetary restrictions

- Proposing marketing and promotions campaigns,

performing demonstrations, and maintaining inventory.

- Providing support in the area of marketing strategy and

management

- Ensuring that all marketing communications are

coordinated

PERSONAL DETAILS

Name : Asish T Gopi

Sex : Male

Father Name : Gopi M.K

Date of Birth : 2 1-09-1989

Nationality : Indian

LANGUAGES KNOWN

English

Hindi

Malayalam

Tamil

PERSONAL SKILLS

Comprehensive problem solving abilities

Excellent verbal and written communication skills.

Ability to deal with people d iplomatically

Willingness to learn

Team facilitator

Adaptable to varying conditions

Enthusiastic for team work.

COMPUTER SOFTWARE KNOWLEDGE

MS Word

Excel

PowerPoint

HOBBIES

Playing Cricket

Listening to Music

Declaration

I hereby declare that the above written particulars are true to the best of my

knowledge and belief.

Date: 18-04 -2015

Place: Ernakulam

(ASISH T GOPI)

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