Customer Service Sales

V iviana Henao

Wallington, NJ 919-***-**** *******@*******.***

Summa ry

Dynamic, versatile and results-driven professional with 9+ years of professional experience in Customer

Services, Sales and Property Management. Possess a strong administrative knowledge, paired with

excellent time management and leadership skills.

R elevant Business Skills

• • • Communications

Sales Managing Objections

• • • Collaboration

Relationship Building Multi-Tasking

• • • Conflict Resolution

Customer Service/Satisfaction Problem Solving

• •

Telephone Technique Relationship Building

• •

Email Correspondence Self Disciplined

• •

Marketing Time Management

E mployment

Teletech/Bender United Health Care-FL

2014-2015

Licensed Sales Agent

• Delivered prepared sales talk, explained products, services and prices, answered any customer

questions and motivated to purchase.

• Documented t ransactions by completing forms and recorded logs

• Maintained operations by following policies and procedures

Maintained quality service by following organization standards

• Maintained technical knowledge by attending educational workshops and reviewing publications.

GSC/Pines of Ashton- Raleigh, NC

2006-2014

Senior Leasing Consultant

• Supervised the leasing team to meet all goals, including high occupancy and retention rates.

• Assisted the manager by providing excellent customer service, resolving complaints, being

consistent and providing a good work environment.

• Processed and approved applications by verifying credit, income and employment

• Prepared lease agreements, reviewed paperwork with clients, collected rent and deposits

• Strategized to minimize delinquency by calling residents, sending emails or visiting residents.

• Sound knowledge of community and rental property process

Sephora- Palms, NJ

2004-2006

Customer Service Representative

• Promoted the companies products and services to customers

• Provided professional and knowledgeable consultations

• Demonstrated products through providing beauty services and information for clients

Technical Skills

Mac OS, M icrosoft Office, In ternet Research, MRI, Excel

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