Front Desk Receptionist

Tamara Tyler

Houston, TX

*********@*****.*** - 832-***-****

WORK EXPERIENCE

Front Desk Receptionist/ F.O.M

LaQuinta Inn - Houston, TX - June 2001 to Present

Responsibilities

My duties are greet customers, operating switch board, Making reservations, checking in and out guests.

Processing cash, checks, and credit card payments. Receive and distribute mail. Make schedules for front

desk employees. Filing, faxing, photocopying. Assisting with bank deposit and maintaining key inventory

management. Responding to a wide variety of guests requests by accurately assessing each guests needs

and adding personal recommendation to achieve maximum customer satisfaction. Train front desk staff in

technical duties, guest service skills, and telephone sales skills. Serve as Manager-on Duty in the absence

of the General Manager. Complete shift reports and promote, enroll, answer questions regarding LaQuinta's

frequent stay program.

Accomplishments

I assisted in increasing revenue for the hotel. I'm currently still employed here

Skills Used

I provide excellent customer service for 13 years and assist customers with information etc..

EDUCATION

Psychology

Northwestern State University - Natchitoches, LA

1998 to 2000

SKILLS

Very good organization and time management skills. Ability to work independently and effective

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