Customer Service High School

Deniecia Moore ***** Pattington Cypress Dr

Cypress, TX, 774*****-***-****

*************@*****.***

ObjectiveSeeking and occupation with an organization that will benefit from my initiative, capabilities, and contribution, ultimately qualifying for advancement which will increase decision-making responsibilities within the position Experience

MTM, Customer Service, Houston, TX

Communicated with customers to resolve their account with excellent customer service.Provided thorough and accurate documentation for all transactions.Responded to verbal and written inquiries in a timely manner.Adhered to the customer confidentiality procedures at all times. Escalated customer issues to the appropriate management staff timely to satisfy the customer.Performed additional duties as assignedExcellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage.Exceptional ability to enter data accurately and efficiently into appropriate data system; make accurate arithmetic calculations and maintain accurate records and files

WALMART, Houston, TX

The cashier is responsible for talking to the customer, responding to questions and giving assistance while processing transactions. Cashiers should adhere to company policy at all timesCashiers are required to uphold the tone of the register area by removing unpurchased merchandise and restocking it in the appropriate areas. They also settle issues pertaining to product pricing and UPC codes.Aside from having the basic math skills and the operational knowledge of running a cash register, the cashier should possess the people skills necessary for interaction with customers.Wal-Mart cashiers are trained to provide excellent customer service. A cashier’s training focuses on the 10-foot rule, which ensures every customer encountered at this distance is aided in a polite, serviceable manner

SONIC,Houston, TX

As a Sonic Crew Member, you will be responsible for performing in several fun, basic stations as needed. These stations include: Fountain & Frozen, Food Production, Grill, Fryer, Switchboard, and if applicable, Drive-Thru. Duties may include:- Taking orders and making accurate change quickly - Serving our guests with enthusiasm - Packaging all menu items and checking for product quality and consistency- Preparing drinks and ice cream treats - Preparing food orders, cooking on the grill, operating the fry station as needed- Cleaning the drive-in -- including trash disposal, mopping, sweeping, washing dishes, wiping counter-tops and sanitizing food areas

EducationWinfern High School, Houston, TX -2011

Additional InformationSkills Customer Service within a Call Center Debt Collections Payment processing Windows XP, word, excel, power point Problem Solving Troubleshooting Computer/POS Scanning Use Housekeeping -LanguagesEnglish