Service Representative Customer

Location:

Posted:

May 20, 2015

Jasmine Perkins -Lyatuu

O bjective

To work for a progressive organization in a highly motivating and challenging environment that provides the opportunities to

grow and utilize my experience, skills and potential to the fullest to achieve the organization’s goals while achieving my personal

goals.

E xperience

08/2014-12/2014 Aon Hewitt The Woodlands, TX

C ustomer Serv ice Representative

Answer inbound calls from clients’ employees to educate and process their healthcare and

retirement saving benefits.

Start work investigations for employees who has trouble with payroll deductions.

Abide by HIPAA regulations.

07/2013-03/2014 Asurion Houston, TX

C ustomer Service Representative

Answer inbound calls from customers regarding their wireless handset insurance.

Educate customers on coverage and service levels

Enter customer’s information in to database correctly to process replacement claim.

12/2011-04/2013 Apac Humble, TX

C ustomer Service Representative

Provide prompt resolution to customer inquiries by providing appropriate and accurate

information.

Accurately document and update records in system.

Follow up in a timely manner to ensure customer satisfaction.

07/2010-11/2011 Massage Heights Houston, TX

R eceptionist - Lifestyle Consultant

Greet and check in guest.

Offer services to improve client’s lives in areas such as relationships, style, organization, and

health.

Assist Massage Therapists in making sure all guest enjoy the overall massaging experience.

E ducation

08/2008-06/2010 Eisenhower Senior High Houston, TX

H S. Diploma

R eferences

References are available on request.

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