Customer Service Representative

Christopher Roberson

**** ******** **.

Houston, TX 77031

832-***-****

**********@*****.***

Objective

To become gainfully employed and an asset within the organization

Abilities

6+ years of customer service experience

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress, environment

Proficient and able to adapt to various types of individuals and situations

Highly productive in the use of Microsoft Word and other related programs

Self starter with a can do attitude

Employment History

July/2014-January/2015 Aerotek/Cigna Healthspring Houston, TX 77054

Customer Service Representative

-Assisted customers with health benefits

-Outbound/Inbound calls

-Typing and data entry

-Provided Information for health plans

Aug/2013-Jan/2014 GDIT(Call Center) Houston, TX 77036

Customer Service Representative

-Outbound/Inbound calls assisting with medical healthcare

-Processing Applications

-Typing and data entry

-Fast paced environment, maintained and exceeded quality performance

March/2013-Aug/2013 Academy Sports(Call Center) Houston, TX 77449

Customer Service Representative

-Processed Orders Over Phone And Via Email

-Assisted Customers With Store/Product Information

-Handled And Diffused Complaints

Sept/2012-March 2013 Stewart Lending/Call Center Houston, TX 77036

Member Service Representative

-Assisted customers, provided solutions in call center

-Provided excellent customer service

-Gathered And Processed Tax Documentation

Education

Houston Community College Mass Communications-2005-2006 3.6 g.p.a./Deans List

University Of Phoenix Online Mass Communications- 2014- Present

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