Customer Service Manager
Resume:
KELLY SHINAFELT
**** ********* ****** #* ** ALEXANDRIA, VIRGINIA 22312
Phone: 703-***-**** E Mail: **********@*******.***
www.linkedin.com/pub/kelly shinafelt/30/433/29
Professional Statement
An experienced National Account Manager skilled in proactive, efficient, and interpersonal methods
which enable me to excel within any position, provide superior customer service, and enhance customer
relations.
Skills
QuickBooks Data Entry
• •
Customer Relations Management Fulfillment of order process
• •
Accounts Management Microsoft Word, Excel, Outlook
• •
Spreadsheet/Invoice Management
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Accounts Receivable/Payable
•
Experience
BLT Shirt Printers September 1999 – July 2014
Customer Service, Administration & Sales
Coordinated and managed national account projects
•
Quality control of order fulfillment
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Served as a primary point of contact for national account holders, commercial clientele, retail
•
clientele and senior management
Demonstrated ability to lead account operations
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Maintained positive rapport with clientele and staff members
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Attended annual conferences with national account holders
•
The Cosmetic Center 1997 1999
Assistant Manager
Maintaining hiring and scheduling for a staff of 15 employees
•
Accurately process financial reconciliation and accounting duties
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Maintain positive rapport with clientele
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Monitor inventory for ordering and control purposes
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Successfully stock and prepare sales floor for daily opening
•
Naturalizer Shoes 1995 1997
Team Supervisor
Oversee a team of three staff members
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Maintain customer satisfaction with products, policies, and procedures
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Maintain scheduling and hiring processes
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Successfully report inventory control and monitoring
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Assist in preparing sales floor for daily opening and closing
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Education
Old Dominion University August 1986 – August 1988
Field of Study: Psychology
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2
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