Human Resources Service

Shira Victoria Sato- Longid

Control Building * Enriquez St, Paco Manila

Mobile Number: 091*-***-****

Email: *********@*****.***

Experience:

Blue Cross Insurance September 2013 to Present

Client Care Specialist Supervisor

Blue Cross Center, 8000 Makati Avenue, 1200 Makati City Philippines

• Listened and responded to customer inquiries, requests and assisting with serious complaints

• Answers incoming calls

• Receives and logs all incoming documents

• Ensures orderliness of customer area, lobby and elevator

• Supervises and monitors staff's performance and development

• Performs other functions that may be assigned from time to time

• Greet people especially guests/clients entering the establishment, determines the purpose of visit and

directs them to specific destination

• Reports to Building Administration, Human Resources and General Services department of any

issues that may affect the image of the company but not limited to any brawl, non-wearing of

complete company uniform, customer complaints, ect.

Black Marlin Data Corporation December 2007 to August 2013

Logistics Specialist

7th Floor. Net Square 3rd Ave. corner 28th Street, Crescent Park

West Bonifacio, Global City, Philippines

• Interpreted transportation contracts and provide rate loading support to update and support carrier

contract pricing into a database

• Entered data from source documents into a transportation management system by following formats

displayed on a variety of screens with speed and accuracy

• Compared data entered with source documents or re-entered data, in verification format, on screen

to detect errors, making necessary corrections as needed

• Contributed to the company’s efforts in globalizing current North American transportation related

offerings in both the Europe/Middle East/Africa Region (EMEA) and Asia Pacific (APAC)

Mandarin Oriental Hotel October to December 2007

Food and Beverages Attendant

Makati Avenue, Makati City 1226

• Provided food and beverages service to guests in the banquet rooms or restaurant in accordance with

hotel standards

• Gave personal attention, took personal responsibility and used teamwork upon providing guest

service.

Education STA. ISABEL COLLEGE

Bachelor of Science in Hotel and Restaurant Management

210 Taft Avenue, Manila, Philippines

MALATE CATHOLIC SCHOOL

Primary Level to Tertiary Level

1038 Mabini Street cor. San Andres Street, Malate, Manila,

Philippines

Skills Excellent organizational skills

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1. Strong interpersonal communication skills

2. Computer proficient (Microsoft Word and Excel)

3. Adaptability and ability to work under pressure

Personal Data Date of Birth: July 14, 1987 Religion: Catholic

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Height: 5’6

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Nationality: Filipino Language: Filipino,

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English

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Character References Available upon request

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