Customer Service Management

Nickolas A. De Simone

**W*** Golf View Lane

Winfield, IL 60190

Phone 630-***-****

Email: *********@*******.***

Qualifications

. Broad Knowledge of Material/Production planning

. Strong communication and leadership skills

. Ability to prioritize and complete all tasks

. Take charge of employees with effective follow through performance

. Highly motivated team player

. Interact effectively with all levels of management, staff,

external/internal customers

. Resolve problems with tact and diplomacy

. Management/Supervisory experience

. Effective analytical ability

. Ability to Manage multiple tasks, & deadlines

. APICS training/Supply Chain Management training

. Excel/Word/Outlook/ Windows /MSS/BPCS/FAMIS/COSMOS/PRISM/ERP/MRP

II/AMAPS/SAP/APICS

. LOTUS Notes/HTML/DRP software

Professional Experience

Electro Motive Diesel/Progress Rail/Caterpillar

October 2011 to Present

Master Scheduler/ Supervisor

. Maintain the master production schedule on the floor

. Analyze order requirements based on materials, availability, routings,

and machine capabilities.

. Works with IE to maintain master data for work centers

. Coordinates with Master Scheduler, Material Planner/Buyers, &

production line

Management of personnel to evaluate, & optimize capacity, to

support manufacturing.

. Coordinates with Master Scheduler, Material Planner/Buyers in load, &

leveling of the plant.

. Accommodate production schedules, adding personnel, equipment, shifts,

or outsourcing to make sure Customer requirements are met.

. Implement, & maintain all programs, such as JIT, Kanban, etc.

. Supervise department staff.

. Performs the physical inventory, & adjust materials plan.

. Issue shop work orders.

. Monitor, communicate, & implement engineering changes.

. Input, & download date from automated systems

. Lead special projects as assigned

. Employee time keeping, & assign work schedules.

Duraco Inc. Wet coater/Double sided tape manufacturer

November 2005 to October 2011

Inside sales/Customer service rep

. Inbound/Outbound sales calls

. Create, and expedite customer orders in production system

. Create replenishment orders for inventory

. Monitor cycle count system for inventory accuracy

. Estimating/quoting of products with pricing structure

. Billing/Invoicing/RMA's

. Report generation on excel

. MSS (Mobile Sales Suite)

. Outlook, Excel, Word

. BPCS-MRP/DRP inventory modules

. Train new employees

Federal Express

September 2002 to October 2005

Service Agent/Courier

. Resolve delivery problems

. Assist customers with shipping both local and overseas

. Trace packages

. Prepare reports, assist managers with daily operations

. Assist with training were needed

. COSMOS/KIAC

. Word, excel

. Timekeeping/report generation

. Create employee work schedules

. Operations management training program

Duraco Inc. Wet coater/Double sided tape manufacturer

October 2000 to August 2002

Expeditor/Scheduler

. Update production and inventory systems

. Place, track, and expedite customers' orders in process on production

floor to meet customers' ever changing requirements

. Coordinate with teams, and management to develop and implement work

schedules

Parker Hannifin Aerospace Military and Commercial

September 1987 to September 2000

Senior Planner and Scheduler

. Update production inventory systems daily

. Stage and coordinate production to meet goals and schedules

. Coordinate with other teams, departments, and management to develop,

and implement work schedules, and goals

. Create, and maintain BOM's (Bill of materials)

. Analyze all material, and component requirements as forecasted thru

Master Schedule-MRP

. Expedite orders to meet demands

. Generate material requirement reports

. Manage, and supervise a team of 40 plus individuals

. Work with upper management to ensure on time delivery goals are met

. Work with vendors on quality issues, and on-time delivery

. Analyze inventory usage, non-usage, scrap waste, and recommend any

appropriate actions to improve inventory turn over

. Comply with policies, and procedures in Government, and Commercial

aviation practices

. Set-up work cells to reduce product, and program turnaround times

. Team leader of work in process, and employees work schedules for the

Servo Manufacturing department

Education

. BS in Business Administration

. University of La Verve, CA, graduated 1999

. General Education with emphasis in electronics

. Orange Coast Junior College, Costa Mesa, CA

. High School Diploma

. Edison High School, Huntington Beach, CA, graduated 1985

References available upon request

Contact this candidate