Management Manager

Jennifer ChantavongJennifer

ChantavongJennifer Chantavong

*** *** ***** ****, ********, RI 02838

Phone: 401-***-**** E Mail: **********.*@*******.***

Summary

A creative, energetic and meticulous Facilities and Operations Manager with 15 years of industry experience,

who takes on complex assignments, meets tight deadlines and delivers superior performance. Applies strong

planning and analytical skills to manage projects of all size, identify key trends and reduce company

expenditures.

Skills

Corporate Operations OSHA Standards Real Estate & Leasing

Building Management Security – Procurement Procedure Development

People Management Contract Management, Productivity Improvement

Repairs & Maintenance Asset Management Budget Creation and

Control

Facilities Services Space Planning

Emergency Response and

Safety Compliance Construction Management Management

Experience

Swipely, Inc December 2014 – Present

Office Operations Manager

Responsible for all day-to-day operations of the corporate offices, including: directing office staff, managing

repairs & maintenance, procurement, contract management, design & construction efforts, developing and

implementing all office processes & protocols, creating emergency response plans, forecasting financial needs

and preparing all office budgets.

• Spearheaded cost reduction program to reduce office procurement spending by $250,000 in 1 year –

currently on track with a savings of over $70,000 for Q1

• Identified and implemented system improvements with the creation of streamlined processes

• Analyzed lease for corporate offices and identified multiple areas for increased services, while reducing

corporate spending

• Developing Emergency Response Plan to include: Fire Wardens, Evacuation Drills, Medical Aiders, etc

Alex and Ani, LLC September 2012 – December 2014

Facilities Manager

Developed, directed and managed the Facilities Management Department and all members of the department

staff in regards to day-to-day operations, service, maintenance, repairs/replacements at all owned and leased

premises, to include: HVAC, Security, Electrical, Plumbing, Carpentry, Waste Management, Janitorial, Grounds,

Fixture Design, Renovations and all Special Projects.

• Designed and implemented the Standard Operating Procedures for all divisions of the department

• Designed and implemented the Repairs & Maintenance Manuals for all Retail locations

• Created Corporate Emergency Response Program

• Developed all Preventative Maintenance and Janitorial Programs

• Formulated the FM Department’s first annual operating budget

CB Richard Ellis / Bank of America January 2008 – March 2010

Assistant Property/Facilities Manager

Assisted in the management of 3 high profile Bank of America locations in RI. Supervised all in-house and 3rd

party service providers, performed weekly inspections of each location, conducted safety training for all new

service providers, managed the emergency response program, contract management and all bid review &

approval.

• Created all RFP’s for each location

• Successfully budgeted, planned and managed a $650,000, emergency rebuild project – completed in only

30 days

• Managed all repairs and maintenance and revised scheduling of all preventative maintenance programs

CVS Corporation January 1999 – January 2008

Held 4 positions within the Facilities Management Department, over the course of 9 years:

• Facilities Management Call Center Rep - Procurement Department: Contract Administrator - Program

Administrator - Region Specialist

• Spearheaded and implemented a proactive process to identify potential city/town violations and resolve

prior to citations being issued

• Revised training program for CVS FM Call Center : “Who, What, Where, When, Why & How…Think like

an FM”

• Assisted in writing “Trouble Shooting” Q&A for the call center to promote call avoidance

• Reduced spend by approximately $300,000 during a 3 year tracking period through bid negotiating

• Planned and managed all capital projects

• Ultimately responsible for all repairs & maintenance at approximately 1700 CVS Retail Stores

Education

WOONSOCKET HIGH SCHOOL, WOONSOCKET, RI High School Diploma, June 1998

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SANFORD BROWN INSTITUTE, CRANSTON, RI Apr 2010-Jan 2011

Professional Training and Certifications:

• NEIT – Architectural & Building Sciences, Certificate

• Certified Medical Assistant

• Sanford Brown - Dean's List

• Project Management Training - CB Richard Ellis

• Safety Training - CB Richard Ellis

• HVAC, Refrigeration & Building Systems Training, CVS Corp.

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