Machine Operator Customer Service

Monica Monger

Professional Skills

**** ******** *** ***** 901-***-****

Memphis, TN 38125 ************@*****.***

OBJECTIVE:

Results-driven warehouse experience in diagnosis, quality control, and process improvement.

Demonstrated expertise in dissimulation of Apple computer repair and running operational

testing, increasing revenues and proven skill in negotiating, meeting goals with vendors and

increasing production with existing staff.

EDUCATION:

Associates Degree in Specialized Technology / Computer Networking Systems Penn

foster College Business management Bachelor Degree forthcoming 08/15

PROFESSIONAL EXPERIENCE:

Flextronics / Aerotek Dec 2014 – Feb 2015

• Repair Apple Computer

• 3PL warehouse and all functions (inventory, receiving, shipping, and

administrative),

• Motivate others to perform the task necessary to achieve organization objective

Rainbow INC Sep 2010 – Jun 2014

Management

• Overall store operation manager and coordinate hire and termination of employees

• Train employees in customer service, product acknowledgement and inventory

• Contributes to training, development, disciplining, and supervising store

associates

The Avenue May 2005 – June 2009

Store Manager

• Communicated to customers current promotions and advertisements

• Managed price changes within the department

• Promoted complementary products while processing sales

• Daily operations included cash deposits and inventory control.

Discover Financial Services May 2001 – May

2005

Technology Specialist/ Machine Operator

• Manage overall maintenance and enhancement system

• Utilize computerize system

• Complete daily task with in strict dead line.

• Ensure accuracy of work through close attention to detail.

Notable Achievements

• Averaged 17% year-to-year sales increase.

• Received a store reward for the shrinkage and protecting company assets

• Four years experience working for the Post Office as machine operator

Core Strengths:

Management

•

RF Systems Organized

•

Multi-tasked Punctual

•

Lead Operator

•

Computer skills Communication skills

•

Certifications and License

• Tennessee Department of Children Services and Youth

• Training in medication administration

• CPR and First Aid Training

• Apple Certified repair tech

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