Engineer Technical Support

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Julius D. Alvaro

City Add: # ** Pasacola St.Novaliches Quezon City,Philippines

Mobile: +639*********

Email: ******.******@*****.***

OBJECTIVE

To seek for a secure position in a stable company that could offer

good opportunities for growth and development in the field of marketing and

allied positions.

EDUCATION

AMA Computer Learning Center

Computer Technology (March 2003 date graduated)

Summary of Qualifications

. Proficient in LAN, WAN, and network installation.

. Able to repair, install, upgrade, and maintain desktop and notebook

computers as well as printers and scanners.

. Extensive knowledge of technology terms and developments.

. Excellent written and verbal communication skills.

. Ability to instruct users with computer and presentation skills.

. Ability to write engaging technical documents to assist users in

software usage.

. Technical Support on all IBM desktop, Laptop and Point of Sale hardware.

. Helpdesk Support to all IBM hardware related ticket

. IT support(Client side)

Work Experience

IBM Field Engineer: July 2006 - Dec.2009, IBM Solutions Delivery Inc.

Philippines.

. Onsite support ATM, Point of Sale, Desktop and Laptop

. Facilitate on-site consulting training for PC techs.

. Install, repair, maintain, and upgrade desktop and notebook computers as

well as printers.

. In house IT support in Colgate Philippines

IBM/Lenovo Service Center Engineer: Dec.2009 - 2011, IBM Solutions Delivery

Inc. Philippines.

. Installed, repaired, maintained, and upgraded desktop and notebook

computers; performed maintenance on printers.

. Participated in on-site training sessions.

. Facilitate on Technical training for Lenovo Notebooks

IBM/Lenovo hardware Technical Support: January 2012 - December 2014

Solutions Delivery Inc. Philippines

. Handling unresolved case and escalation of customer satisfaction

issue

. Conduct Lenovo Machine and IBM POS training for Accredited

Service Partner

. Level 1.5 technical support for IBM POS and Lenovo products

. IT support in Splash corporation

TECHNICAL SKILLS

Lenovo Tablet hardware and software support

IBM / Lenovo Laptops and desktop hardware and software support

IBM Point of Sales (POS) technical support

EMC/Lenovo NAS(Network Attached Storage)

Omron ATM machine field support

IBM Passbook printer

Epson back office printer

Education

AMA Computer Learning Center

. Computer Technology (May 2003)

Professional Affiliations

. July 2003 -2006 In house Information Technology in Colgate Palmolive

Philippines

. April 2009 - Dec2009 Philippine National Bank project Engineer

. Jan 2010 - Dec 2011 Senior Field Engineer

. Jan 2012 - Present Technical Support for IBM/Lenovo Hardware Machine

Computer Skills

. Operating Systems: Windows NT/2000/XP/Vista, Win7,Win 8 and Win 8.1

management

. Lotus Notes

. Lenovo/IBM software and hardware

. MS outlook management(Client side)

. Lenovo tablet firmware maintenance

. Vmware management

PERSONAL DATA:

Age : 32

B-day : December 11, 1981

Civil Status : Married

Sex : Male

Religion : Roman Catholic

Height : 5'8

Weight : 130 lbs.

Contact this candidate