Customer Service Project Manager
Resume:
Jacinto Armand C. Javelona
**** *** ******* ****** ******,
brgy Fairview, Novaliches QC
**********@*****.***
Personal Data:
Age : 28
Gender : M
Birthday : May 26, 1986
Citizenship : Filipino
Birthplace : Manila
Civil Status : Single
Religion : Roman Catholic
Height : 5' 9
Weight : 179lbs
Education:
Institute for Culinary Arts De La Salle, Bacolod
University of St. La Salle
La Salle Ave.
January 2010 - January 2012
AMA Computer College
21st St Agustin, Bacolod City
4th year irregular BSCOE (Computer Engineering)
1st year irregular BSIT (Information Technology)
2007-2011
St. Agustine International School
#8 San Agustine Street, North Drive
Bacolod City, Negros Occidental
High School Diploma
2005-2007 (High School 3rd yr-4th yr)
Key Skills:
. Excellent Cooking Skills (Basic and Advanced Culinary)
. Hot Kitchen Specialization
. Internet Related Skills (Basic/Advanced)
. Computer Literate (Basic/Advanced)
. Typing/Writing/Archiving and Documentation
. Research Skills
. Exceptional Communication Skills (English,Tagalog,Hiligaynon/Ilonggo)
. People Skills (Manage, Coordination and Facilitating)
. Adaptability to Change (Schedule, Environment, and Situations)
. Adept at handling Pressure and Overtime
. Adept at Multitasking
. Adept at following Safety Precautions
. Adept at maintaining Cleanliness and Etiquette
. Fast Learner
Seminars/ School Activities/Events Attended:
. Taking up Nihonggo Class at Berlitz, November 2013 up to date
. Attended Leadership Training at Telus House Araneta, August 2013
. Finished Apprenticeship/OJT at St Luke's Medical Center Quezon City
under Chef Nancy Edraline, January 2 to Febuary 29, 2011
. Assigned as Line Cook for Batch 7 ICA "Graduation Buffet", December 5,
2011
. Attended the "Chef's Table" of ICA Director Chef Richard Ynayan for
ICA Batch 7
Top 10 students, December 3, 2011
. Assigned as a Line Cook at Batch 7 ICA event "Culinary Adventure",
November 28, 2011
. Attended the Adobo Festival and Adobo Cooking Competition at Balay
Negrense, Silay City, November 5, 2011
. Did a culinary demo for the Garden Club of Negros at SM City Bacolod,
October 18, 2011
. Did a demo at Rockwell Tent for the Negros Trade Fair, September 29,
2011
. Assigned as Executive Chef at Batch 7 ICA event "Pastry Treats",
September, 2011
. Did a tour at Wofex with Batch 7 ICA, August 4, 2011
. Assigned as Sous Chef at Batch 7 ICA event "Grand Buffet", July 20,
2011
. Attended the Wine Appreciation lecture of Wine Sommelier Ms. Cecile
Mauricio, May 5-6, 2011
Work Related Experience
. Worked as a CSI for Perfect World Email Support from
January 4, 2014
. Worked as a CSR for COMWAVE from October 21,2012
to January 4, 2014
. Worked at AEGIS People Support as a CSR from April 14,2012 - October
21,2012
. Personally catered for a family of 25 of Marl Mendoza at Ayala
Alabang, March 4, 2012
. Worked as a commis at St Luke's Medical Center, January 2 to Febuary
29, 2011
. Personally catered for a party of 15 for the family of Diversified
Developers Group Chairman
mr Franklin Puentebella, November 26, 2011
. Worked as an Administrative Assistant for the Battlestation gaming
company of Steve Chua, June, 2011
. Worked as the Bacolod Project Manager for the Architectural Firm of
James Edwin Agento, March, 2008
Achievements
. Top Performer and Metric Achiever at Telus International for Comwave
Customer Service
. Best in Attendance for TELUS House Araneta for COMWAVE Customer
Service Batch 1
. Ranked Top 10 2006-2007 NCAE (National College Achievement Exam)
. Received an invitation for the "Chef's Table" of ICA Director Chef
Richard Ynayan for ICA Batch 7 Top 10 students, December 3, 2011
. Ranked Top 1 for the Kitchen 2 of ICA De La Salle Batch 7, December 5,
2011
. Ranked Top 2 for Overall Student Ratings of ICA De La Salle Batch 7,
December 5, 2011
. Represented the Graduation Response for the Kitchen 2 of ICA Batch 7,
December 5, 2011
. Received the ICA Pin for successfully completing the intensive
training at ICA De La Salle
Batch 7, December 5, 2011
. Received the "Certificate of Perfect Attendance" from ICA De La Salle,
December 5, 2011
. Received the "Chef's Achievement Award with High Honors" from ICA De
La Salle,
December 5,2011
Referrences:
James Edwin Agento
Vice President - Private Architect Firm
Jann Kalvin Dela Cruz
BPO Industry
Team Lead
Igmedio Gardose
BPO Industry
Operations Manager
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