Customer Service Medical

R eneatha Battle

Knightdale, NC *****

**************@*****.*** - 919-***-****

T o gain resourceful experience and knowledgeable work skills

Work Experience

Administrative Assistant/Customer Service Specialist

Sty Tax Services

December 2007 to April 2015

• Data entry, processing federal and state taxes, collecting and adhering

• That all client data is correct and suffice according to government laws

and regulations, processing federal and state income taxes, printing

and giving

• Clients copies of all tax information, printing federal and state income

t ax

• Checks, t ransmit ting client information to the IRS, answering

questions

• Based on client details and needs, and handling client grievances and

concerns, hi ring all employees, t raining all professional tax preparers

on software system, processing payroll, updating and having access to

business bank account, purchasing all office supplies needed for

company, and overall general office duties

Customer Service Representative

Aetna FSA ACS

A ugust 2013 to January 2014

Determines requirements by working with customers.

A nswers inquiries by clarifying desired information; researching, locating,

and providing information.

Resolves problems by clarifying issues; researching and exploring answers

and alternative solutions; implementing solutions; escalating

u nresolved problems.

F ulfills requests by clarifying desired information; completing

t ransactions; forwarding requests.

M aintains call center database by entering information.

K eeps equipment operational by following established procedures;

reporting malfunctions.

U pdates job knowledge by participating in educational opportuni ties.

Pharmacy Call Center Representative

West Corporation

M ay 2010 to July 2013

F iling prescriptions claims, processing orders, processing payments for

p rescriptions, handling requests for prescription refills, making contact

w ith medical doctors to get prescriptions full filled, documenting calls

follow ups, and contacting follow ups to full fill client requests

Medical Records Clerk

Autumn Care of Nash

November 2005 to April 2008

Responsibilities

P ulling charts for medical resources, filing patient information, starting

and discharging charts, auditing to make sure charts was within state

regulations for long term care, keeping records secured and

confidential, adhering to patients r ights, keeping charts organized and

cleaned, keeping work stations cleaned, making sure medical staff

paperwork was readily available, documenting new patients in a data

i nventory pool, entering new patients in system for billing and all other

medical departments

Education

NA in Nu rsing

Ashford University - Columbus, OH

2008 to 2010

Certificate in Certified Nu rsing Assisting

Edgecombe Community College - Rocky Mount, NC

1993 to 1993

H igh school Diploma in General

Rocky Mount high - Rocky Mount, NC

1992

Skills:

M icrosoft Word/Excel, typing, microsoft outlook, ADP, medical terminology,

Local and state job regulations, medical records, central supply, ICD 9 coding,

medical terminology, have 5 years of medical records experience

Contact this candidate