Customer Service Sales Associate

M.Farid

**-****** ******* *****

Brampton ON:L*X*B5

*********@*****.***

Cell: phone647-***-****

Home:phone289-***-****

Subject: Sales Associate

Skills

. More than nine years of experience in customer service environment

. demonstrated knowledge in problem solving and conflict resolution

. Highly experience with record keeping

. excellent written and oral communication skills

. Demonstrated knowledge in writing reports and releasing them to

various departmental heads

. Demonstrated knowledge of MS Word,Excel,Power Point and MS outlook

. Excellent communication and inter personal skills

. Commitment to continuous self-development

Certifications

DCA certified Diamond council of America

2014

. Net work CompTIA

2008

.

Academic qualifications

. Network Administrator Everest college

2008

. Records Management Fundamentals University of Toronto 2013

Experience

Ruby's jewellers

Mississauga ON:

2010 to present

. Vast knowledge of Buying and selling of old gold and diamond jewellery

. Good communication and behavioral experience

. multilingual personality

. provided outstanding customer service to clients

. handled cash register

. worked with highly service oriented, energetic team

. Worked in a very fast paced,multi tasking environment

. identified customer's need and helped them to choose appropriate

product and service offerings

. Oversaw the implementation of policies that are beneficial to the

business

. Provided support to team members

. Built relationship of mutual trust with clients

Bazm-e-Ahbab

Mississauga ON:

2009

. File labeling,file organizing and file retrieval

. file transfer to off site and retrieval from off site to on site

. conduct record inventory

. corresponded with various educational institutions and employers on

behalf of students

Metro doors

Mississauga ON:

2007

. Managing and providing guest and employees with tags

. Greeting guest and ensuring they follow log in log out procedures

. releasing reports to various departmental heads on a need to know

basis

. Providing outstanding customer service to customers and clients

. ensuring safety and security of client's premises

Comwave (Telecom)

Toronto ON:

2006

Team Leader

. Maintaining and submitting pay-roll for security team

. Creating schedule for the security team on weekly basis

. Creating an updating personalizes

. Training new staff

References available upon request

Contact this candidate