Information Technology Back Office
Resume:
Princess Alyssa M. Abe
San Diego Bauan, Batangas
*****************@*****.***
“Certified Microsoft Specialist in Microsoft Office Word 2007”
OBJECTIVE: To obtain a position that will enable me to use my organizational corporate skills,
experience, and ability to work well with people.
Work experience:
May 17, 2013 - Present Credit and Collection Specialist/Analyst
Globe Telecom (Outsource Network Contact Center and Back Office)
The Globe Tower, 11th Floor 32nd Street Cor. 7th Avenue
Bonifacio Global City, Taguig 1634 Philippines
Responsibilities:
• Reconciliation of Historical Statement for corporate accounts.
• Answering of client emails and concerns.
• Analyze accounts and executes credit actions.
• Billing summary reconciliations.
• Communicate customer issues effectively.
• Waiving collections
• Analyzing accounts for barring and unbarring.
• Approval of new and additional corporate account applications.
• Set follow up calls for collection as needed.
• Caters concerns of clients pertaining to credit issues.
• Preparing Indemnity and demand letters and send to corporate accounts for
collection.
• Arranging schedule of check for collection pick up.
• Analyzes and validates payment breakdown provided by clients for posting.
• Process data roaming charges for reversal.
• Analyzes credit adjustments.
• Monitoring of accounts enrolled in automatic call redirection.
• Extraction of billing statements.
Affiliation:
• Certiport Microsoft Specialist ( October 2012)
Seminars Attended:
• 9th Philippine Youth Congress in Information Technology
University of the Philippine Diliman, Quezon City
September 24, 2011
• Operating System: Issues and Trends
St. Bridget College Batangas
March 13, 2010
• Career and Trends in Information Technology
St. Bridget College Batangas
July 29, 2009
Education Background:
Tertiary : Bachelor of Science in Information Technology
St. Bridget College, Batangas
2009 - 2013
Secondary : San Vicente Manalupang National High School
San Vicente Bauan, Batangas
2005 - 2009
Primary : San Diego Elementary School
San Diego Bauan, Batangas
1998 - 2005
Personal Information:
Birth date : February 10, 1992
Birthplace : San Diego Bauan, Batangas
Age : 23 yrs. old
Sex : Female
Civil Status : Single
Citizenship : Filipino
Height : 5’3’’
Weight : 52 kg
Religion : Born Again Christian
Father’s Name : Mateo Abe
Occupation : Ship Fitter
Mother’s Name : Lina Abe
Occupation : Housewife
Language Spoken : English and Filipino
Skills
• Communication skills
• Interpersonal skills
• Knowledgeable in Microsoft applications
• Multitasking
Characters References:
Mrs. Rhea E. Miro Former Team Leader
Globe Telecom
Mrs. Mary Joy S. Portes Credit Analyst
Globe Telecom
Mrs. Rosemarie B. Pingkian Senior Team Leader
Outsource Network Contact Center and Back Office
I hereby certify that the above information are true and correct to the best of my
knowledge and belief.
Princess Alyssa Abe
Applicant’s Signature
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