Customer Service Administrative Assistant

Geraldine Allen

**** ******* ****** ***. ** Cell: (914)327-

9915

Bronx, NY 10467

Email: **********@*****.***

OBJECTIVE: Obtain a position in which I can secure a career within an

organization that will challenge my strong organizational, customer

service, and analysis skills.

QUALIFICATIONS:

. Fluent in English/Spanish.

. Extensive experience in customer service; interpersonal skills and

communication skills.

. Recognized for the ability to work under pressure and make responsible

decisions.

. Microsoft Word, Power Point, Excel Knowledge, able to type 30 WPM.

. United States Government Secret Clearance.

EXPERIENCE:

Bowles Corporate Services

(2007-2008)

Answer phone calls and transfer to the appropriate destinations.

Greet visitors; check their bags for unauthorized Kenneth Cole items.

Write down specifics receipts for items leaving the building, including

employee name time and date.

Log in visitors entrance and exit hours, hourly log in of duties performed

and unusual activity.

Pinkerton Government Services, Guardsmark-Lockheed Martin (2009-2011)

Answer phone, greet and log visitors, and provide access to them according

to security clearance.

Camera surveillance, hourly logging of duties performed. Plan ahead access

to corporate building for visitors and employees from other sites.

Escort and supervise Lockheed Martin floors

Hourly monitors of SCIF rooms.

Receive and assume responsibility for secret packages until its destination

is reached.

Fax, scan and email documents.

J.A Alternatives

(2013-2014)

Answer phone calls and transfer to the appropriate destinations.

Greet visitors.

Perform human resource tasks. Fax, Scan, E-mail.

Update and coordinate employee's health Insurance benefits.

Provide assistance with keeping track of company finances.

Handle weekly company transactions. Update spreadsheets.

Handle incoming and outgoing corporate mail

EDUCATION:

Christopher Columbus High School (New York, NY)

Graduate: High School Diploma 2006

American Military University (Massanas, VA)

Graduate: Associate degree of science in Paralegal Studies 2012

GPA: 3.46

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