Technical Support Engineer IT Network Computer Install Maintain
Resume:
K h al i l
Khalaf
Southfield, MI
************@*****.***
SUMMARY - A dedicated and well accomplished IT Officer.
- Worked as Technical Support Engineer at Capital Outsourcing in Beirut.
- Experienced with over 2 years in IT equipment’s level one support.
- Experienced with over 3 years in PC troubleshooting and Network setups.
- Accomplished Object Oriented Programming projects within C++ and C#.
- I own a Bachelor in ICT and a CCNA degree.
- Currently attending Masters of Computer Science and Intelligent Systems at
Lawrence Technological University, Southfield, Michigan.
Capital Outsourcing – Bank Audi 04 / 2012 – 0 7 / 2014
EXPERIENCE
Technical Support Engineer
- Provided installation and maintenance for multi-vendor IT equipment.
- Performed periodic maintenance of all distributed IT equipment, with level
one remote and on-site support within service agreement timeframes.
Responded to hardware/software problems related to Citrix software,
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Hypercom hardware, Cisco routers and network equipment.
Supported customers’ locations in response to assigned service calls.
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Maintained good customer relations.
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Provided departmental documentation on products, work orders, software,
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inventory, and other required paperwork.
- Learned maintenance and service routines on new assigned products.
Victory Net Café 08 / 2008 - 02 /
2012
IT Coordinator
- Supported a technical team, manager and/or CEO when necessary to resolve
customer technical issues.
Identified and resolved hardware, software and operating system problems.
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Made major/minor repairs within Microsoft application or referred to
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application specialists.
Maintained and installed MS OS, PC hardware, PC Games, Easy café server
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controller along with all social media software.
Performed network connection set-up from workstation to workstation, user
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profiles and data.
Ensured that staffs follow established standards and guidelines.
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Worked on up selling of all our products and services.
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Responded to client requests in timely and accurate manner.
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Assisted in preparing technical and functional documentations for the
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operating systems and recommended improvements.
EDUCATION Lawrence Technological University 2014 - Present
Masters in Computer Science and Intelligent Systems
Arab Open University / British Open University 2011 -
2012
Bachelor's Degree - Information and Communication Technologies
Formatech Institute 2011 - 2012
Certified Cisco Network Associate - CCNA
Information Technologies, Communication Technologies, Credit Card
INTERESTS
Technologies, E ngines, Motor Sports, Customer B ehaviors and Negotiations.
Detail Oriented, Problem Solver, Troubleshooter, Curious, Polymath, Fast-
SKILLS
paced, Legendary Server, Gunpoint Employee, Patient, Diplomatic,
Responsible and Loyal.
English, German and Arabic.
LANGUAGES
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