K h al i l

Khalaf

Southfield, MI

acppq2@r.postjobfree.com

313-***-****

SUMMARY - A dedicated and well accomplished IT Officer.

- Worked as Technical Support Engineer at Capital Outsourcing in Beirut.

- Experienced with over 2 years in IT equipment’s level one support.

- Experienced with over 3 years in PC troubleshooting and Network setups.

- Accomplished Object Oriented Programming projects within C++ and C#.

- I own a Bachelor in ICT and a CCNA degree.

- Currently attending Masters of Computer Science and Intelligent Systems at

Lawrence Technological University, Southfield, Michigan.

Capital Outsourcing – Bank Audi 04 / 2012 – 0 7 / 2014

EXPERIENCE

Technical Support Engineer

- Provided installation and maintenance for multi-vendor IT equipment.

- Performed periodic maintenance of all distributed IT equipment, with level

one remote and on-site support within service agreement timeframes.

Responded to hardware/software problems related to Citrix software,

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Hypercom hardware, Cisco routers and network equipment.

Supported customers’ locations in response to assigned service calls.

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Maintained good customer relations.

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Provided departmental documentation on products, work orders, software,

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inventory, and other required paperwork.

- Learned maintenance and service routines on new assigned products.

Victory Net Café 08 / 2008 - 02 /

2012

IT Coordinator

- Supported a technical team, manager and/or CEO when necessary to resolve

customer technical issues.

Identified and resolved hardware, software and operating system problems.

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Made major/minor repairs within Microsoft application or referred to

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application specialists.

Maintained and installed MS OS, PC hardware, PC Games, Easy café server

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controller along with all social media software.

Performed network connection set-up from workstation to workstation, user

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profiles and data.

Ensured that staffs follow established standards and guidelines.

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Worked on up selling of all our products and services.

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Responded to client requests in timely and accurate manner.

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Assisted in preparing technical and functional documentations for the

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operating systems and recommended improvements.

EDUCATION Lawrence Technological University 2014 - Present

Masters in Computer Science and Intelligent Systems

Arab Open University / British Open University 2011 -

2012

Bachelor's Degree - Information and Communication Technologies

Formatech Institute 2011 - 2012

Certified Cisco Network Associate - CCNA

Information Technologies, Communication Technologies, Credit Card

INTERESTS

Technologies, E ngines, Motor Sports, Customer B ehaviors and Negotiations.

Detail Oriented, Problem Solver, Troubleshooter, Curious, Polymath, Fast-

SKILLS

paced, Legendary Server, Gunpoint Employee, Patient, Diplomatic,

Responsible and Loyal.

English, German and Arabic.

LANGUAGES

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