Customer Service Representative

PRAVESH COOMAR DOOBREE

* ********* *****, *******, **, M9R3M6 - Email: ********@*****.***- Phone:

647-***-****

Objective

To obtain a position as Bilingual Customer Service Representative.

Profile Statement

A number of years experience in Customer Service repesentavive and sales

with good knowledge in computer skills and medical terminology. Bilingual

(English and French). Able to complete multi tasks efficiently and

accurately. A hard worker with strong customer relations and communication

skills. Recognized for the ability to successfully manage multiple tasks

and priorities.

Work Experience

Customer service representative/ sales-(Carico international Inc. (2005-

2015))

. Answered to incoming phone calls professionally.

. Solved customers queries to his satisfaction.

. Worked as a team.

. Achieved work excellence.

. Did client prospecting over the phone and through emails at call

centre.

. Scheduled and coordinated appointments for sales person.

. Assisted customers with their queries and problems by phone and e-

mail.

. Transferred urgent calls to the required departments quickly and

accurately.

. Entered and updated new customer details in the customer relationship

management software according to administrative guidelines.

. Responded to incoming phones calls from all peripheral branches

promptly and in an exceptional manner.

. Marketing and selling health related home products to public and

hotels.

. Closed inside and outside sales.

. Product demonstration and installation.

Team manager Customer Ser. Representative/sales (Carico international Inc.

(2009-2015)

. Supervision of call center team professionally.

. Did work planning for team.

. Set forecast for future activities.

. Achieved best performance team twice.

. New sales and customer service representative recruitment.

. Team building and training.

. Target focussed as a team.

. Entered and updated performance of team members on company software.

. Established and maintained contacts with new and existing customers as

per the direction of the branch supervisor.

. Forwarded important and serious matters to the seniors

Bilingual Accounts receivable clerk -Mammoth company Ltd ( 1994 - 2004)

. Clerical duties and debt collection.

. Calculated balance sheet of customers.

. Mailed customers to settle bill adjustments.

. Sent debt collectors to take repossession of unpaid goods from

irregular clients.

Education

Higher School Certificate, University of Cambridge (1991)

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