Project Manager Customer Service
Resume:
Robert K. league
Katy, Texas 77449
**************@*****.***
Summary
Result-oriented, Construction Superintendent recognized for consistent attention to detail with the proven
ability to lead all phases of construction and renovation 1983 to March 2015
projects across multiple industries. Adept in providing efficient customer satisfaction through hands-on
and highly skilled work performance. Over 30 yrs in carpentry and building experience.
Qualifications:
*Ability to identify job scope and estimate costs for materials & labor.
* Strong project management, organization and collaboration skills;
*Ability to take initiative and work independently to establish and manage work priorities
and timelines to achieve results
* Excellent communication (oral and written) skills
* Exhibits sound judgment and swift decision-making skills
* Working proficiency with computers, MS Office, and the Internet; CRM knowledge
* Ability to master new systems
* Ability to manage a budget
* Accuracy and attention to detail
Professional Work Experience
Champion Restoration- Project Manager
December 2014 to May 2015 1201 Cardiff Rd., Brookshire TX.
As Project Manager I was directly responsible for planning, scheduling, coordinating, and directing field
activities on Residential construction projects. Also as the Project Manager I had to coordinate crews and
equipment, installation of all trades work and ensures project schedule is met. My position required me to
give reports directly to the senior project manager/Owner.
Waypoint Homes- Field Service Manager
August 2013 to December 2014
The Home Services Field Manager (HSFM) performs both scheduled and as-needed maintenance to
assigned portfolio homes. This position uses Waypoint's technology platform to ensure a quality response,
issue resolution and turnaround times are met on all work orders. The HSFM interfaces with residents,
other internal departments and outside vendors to provide superior customer service to all Residents
occupying homes in addition to vacant Rent Ready Homes. This position develops best practices to
streamline and enhance the Maintenance function of the Home Services team. The HSFM generates
reports, directs team members and audits performance (quality, cost and durations) and other metrics of
the department.
Wier Enterprises - Superintendent
November 2008 to April 2013 2400 W. 34th St Houston, TX
Responsibilities include design and blueprint review and analysis of projects; preparation of construction
documents start to finish; material purchasing; and scheduling; implemented strict compliance to safety
operating procedures and building codes; Ensured compliance to customer's specification orders;
Certification of occupancy. Supervise crews of up to 60 trade's workers; Prepared daily and weekly job
completion logs for project manager;
Teague Construction Services - Owner and Subcontractor
Residential and Commercial services not limited to repairs; power washing, room addttionsjkitchen & Bath
Remodeling, outdoor Kitchens/Lanais, granite Counter-tops, roofing, carpentry (Cabinets & Cabinet
Refinishing),design and build decks & patios,install hardiplank siding, hardware /Fixtures/Lighting, flooring
(All Surfaces),painting/Faux Painting/Murals,plumbing/encing
;design/Architectural Services.
Cal's Construction- Job Supervisor
7 Lomar Park Dr. Pepperell, Mass.
Mike,Calawa 978-***-****
Supervised all carpenter shop workers; recommended improvements, changes and new techniques and
procedures. Monitored jobs to insure quality and proper compliance with job standards.
Coordinated activities with other trades areas, and outside contractors.
Installed wood, metal parts, glass and replaced broken glass when required.
Lubricated and maintained carpenter shop equipment.
Education
Leominster High School
Leominster, Mass. 1987
New England Tractor Trailer Training 1991 to 1992
Diesel Mechanic School
Pawtucket, R.I.
Care e r Achieve me nts
• Expertise with latest tools and techniques
• Effective quality checking offinaldeliveries
• Excellent time management to finish the work scheduled on time.
• Over 25 years experience with carpentry and building experience
• Hundreds of completed projects and satisfied customers
• Custom buflt cabinetry and outdoor trellises work
• Knowledgeable in Safety, OSHA, ADA and EPA requirements
References
Mark Harding 713-***-****
Sales Representative
Huckster Packing & Supply Company Inc.
Diana Reese 281-***-****
First American Home Warranty
West Houston Area Manager
Jim Pierce 832-***-****
Superintendent
Wier Enterprises
Jim Simpson 281-***-****
Supervisor
Build Pro Building Services
Kenneth Vincellette 832-***-****
Service Technician
Waypoint Homes
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