MIS

Maninder Kaur

Mobile: +91-998*******~ E-Mail: ****.*****@*****.***

Location Preference: Amritsar

Seeking a functional position in an environment where I can utilize my experience and my knowledge to add value to an organization.

Executive Summary

currently working as Customer Relationship Manager in Krishna Auto Sales, Amritsar from February 2012 onwards

Credit Processing Agent with around 2 years qualitative experience in ICICI Bank Ltd.

Customer Relationship Executive with around 3 year in Automobile Showroom in Amritsar

Areas of Exposure

Maintaining MIS.

Look after the databases and verify documents for accuracy in tune with the requirements.

Data Analysis and prepare presentation of the same.

Data comparison.

Team Handling

Professional EExperience

Working As Customer Relationship Manager In Krishna Auto Sales in Amritsar from February 2012 onwards

Maintaining MIS. (Weekly, monthly, daily reports)

Handling customer complaints independently.

Vehicle registration.

Co-ordination with customers for Vehicle Registration.

Resolving customer queries regarding Registration.

Team coordination.

Look after the databases and verify documents for accuracy in tune with the requirements.

Data Analysis and prepare presentation of the same.

Worked in Credit Operations in ICICI FARM EQUIPMENT Amritsar

from September 2005 To Aug.2009.

Check on documents whether according to policy norms.

CAM Pitching.

Independently Handling all processes from FI to Disbursement.

Updation of day to day disbursed cheques

Maintain the MIS on Daily bases which Containing each and every details of the applicants (from login to limit set up )

Handover cheques to dealer.

Collect PDD From customer & send for Updation.

Handled team of 5 persons.

Worked as a CRE (Customer Relationship Executive) in Universal Motors, Amritsar (An authorized Mahindra Showroom) Since September 2001 August 2005

Handling various Fundamentals duties related to CRE

Proficiency in maintaining the MIS

Handled all customer complaints regarding sales.

Analyze customer data & make presentation of that Analysis

Responsible for individually handling the products

Maintaining the MIS on Daily, weekly & Monthly.

Skills

Operations, MIS, Data updation, Data Analysis, HLookup, VLookup, MS Excel, Word, Powerpoint, Customer Service

Academic Credentials

2008 Masters in Business Administration (MBA) from Sikkim Manipal University, Manipal

Specialization: FINANCE AND MARKETING

2003 BA from Gurur Nanak Dev University Amritsar

Specialization: ARTS

2001 OLevel Diploma from DOEACC

Personal Dossier

Date of Birth: 09th OCT 1979

Address: 399, New Azad Nagar, Sultanwind Road, Amritsar (Permanent)

Linguistic Abilities: English, Hindi, Punjabi

Passport Number: J5592069

I hereby declare that the above information holds true to the best of my knowledge.

DATE (MANINDER KAUR)

Contact this candidate