Customer Service Representative

Maria Cecilia VicoyFajardo

Address : *** ***. *******, ********** ****, NuevaEcija

Email address : ***************@***.***

Mobile number : 099********

Passport Number : EB4984411

Objective

To apply and work on a Home Based Job such as Csr or TSR.

Professional Profile

Enthusiastic and dedicated professional with extensive experience across all areas of healthcare service

industry, Technical Support Representative for an American Internet Service Provider and World Class

Customer Service experienced as well. An exceptional character that is able to develop learn and unlearn

in order to work effectively in compliance with company’s mission and vision. Demonstrate strong ability

in working with multicultural diversity. Performs effectively within highly pressurized working

environment with minimal supervision.

Employment History / Areas of Experience

Teleperformance, Phil

3/f AlpalandSouthGate Mall, Edsacor Chino Roces Ext., Makati

Position : Technical Support Representative

Job Description : Activating cable boxes and high Speed Internet Modem both Comcast and third

party device from April 1,2014 up to April 24,2015.

Alorica Pacific Rim,Phil

5thflr.Alphaland,Magallanes, Makati

Position : Technical Support Representative

Job Description : Assist customers for Verizon Online/Internet Service Provider,uninstall and

reinstall Verizon Internet Security Suite, configuring client email and password reset for Verizon email

from April 29,2013 up to March 25,2014.

Affiliated Computer Services,Inc.

BF One E-Com Bldg., OceanDrive,Mall of Asia Complex

Pasay City,Phil. 1300

Position : Service Center Specialist

Job Description : Assist Employees from BANK OF NEW YORK MELLON and U.S. BANK

for Health Savings Account from Oct. 15,2012 up to March 16,2013.

Sitel Phil.

MandaluyongCity,Phil

Position : Customer Service Representative

Job Description : Customer Service Representative for Capital One Bank both inbound and

outbound from May 28,2013 to Oct 1,2013.

Stream Global Services

Clark Field, Pampamga

Position : TSV

Job Description : Technical Voice Support for AOL from April 25, 2001(REHIRE) up to May

1,2013 and from Dec,2010 to March,2011 for 3 months fixed term contract.

Iqor Philippines

Clark Field,Pampanga

Position :Collection Agent

Job Description : Credit card collector for Capital One Bank from Feb. to June,2010.

Sutherland Global Services

Clark Field,Pampanga and San Isidro,Tarlac

Position :Customer Service Representative

Job Description : Assist members for Amazon.com and Tax Refunding Agent for HR block from

Oct,2009 to Feb 2010.

HollyGate Lodge Residential Home

21 Hollygate Park,Carryduff,Belfast

Position : Senior Care Giver Assistant

Job Description :Assist activities of daily living such ambulation, dressing, eating, personal

hygiene and transfer if highly recommended from March 28,2005 up to Nov 16,2006.

Educational Attainment

Bachelor’s / College Degree

Field of Study : Physical Therapy

Major : B.S. in Physical Therapy

Institute / University : Iligan Medical Center College

Graduation : March,1999

Personal Data

Age : 39

: 5th of July,1975

DOB

Sex : Female

Marital Status : Single

References

As requested.

Contact this candidate