Customer Service High School

Lauren Burke

*** * ***** ****** ******* PA ***** 1-484-***-**** ************@****.***

Professional Summary

Three strong years working in customer service and sales, currently received a B.A. degree in psychology. An employee that is dedicated to helping customers in a timely, courteous manner. Can establish rapport with members of diverse groups, consistently meets and exceeds the goals set for them. Reliable team player and strong communicator.

Education

Bachelor of Arts May of 2015 nyack college

Major: Psychology

High School Diploma June of 2011 cocalico high school

Skills

* Skilled Problem Solver

* Personable

* Highly Dependable

* Trustworthy

* Highly Organized

* Friendly

* Calm Under Pressure

Experience

Sales Associate Lenscrafters June 2012-Present

* Operated a cash register for cash, check and credit card transactions with accuracy.

* Stocked and replenished merchandise according to store merchandising layouts.

* Priced merchandise, stocked shelves and took inventory of supplies.

* Cleaned and organized the store, including the checkout desk and displays.

* Handled all customer relations issues in a gracious manner and in accordance with company policies.

* Educated customers about the product and optics to ensure they were informed about their purchase.

Lab Associate Lenscrafters June 2014-present

* Actively pursued personal learning and development opportunities.

* Performed opening and closing procedures for all lab equipment.

* Maintained equipment and performed repairs when necessary.

* Manufactured quality eyewear in a timely manner.

* Analyzed eyewear when a customer was experiencing issues or discomfort with their eyewear.

Clerk - Meat Department, Hostess, and Busgirl Shady Maple September 2010-June 2012

* Cleaned and assisted customers at tables.

* Seated small and large parties in a timely manner.

* Restocked and packaged products.

* Assisted and gave knowledgeable advice to customers on the products.

References:

Kristin Rodriguez General Manager at Lenscrafters 484-***-****

Brooke Kreider Co-Worker 717-***-****

Emily Miller Family Friend 540-***-****

Page PAGE 2

Contact this candidate