Customer Service Manager

Terrick D. Dukes

*** ***** ***** ** ~ Dallas, GA 30132 ~ **************@*****.***

Cell: 404-***-****

SUMMARY

“Persistent in the pursuit for perfection”

Personable and energetic

HIGHLIGHTS

• Customer-oriented Great attitude

• Map reading expert Clean DMV record

• Heavy hauling Defensive driving

• Cargo handling Efficient and cost-conscious

• Safety minded Excellent Written and Oral Communication

EXPERIENCE

Crew Worker Senior, 08/ 2013 to 04/ 2015

Dekalb County Department of WaterShed Management - Decatur, GA

• Reviews work orders on assigned projects

• Delegates use of equipment and material requirements

• Organizes tools and equipment for assigned duties

• Participates in the construction and maintenance of County buildings and

facilities

• Paints buildings, trim, walls, and ceilings

• May operate light trucks and a variety of mechanical equipment

• Prepares reports pertaining to maintenance and repair needs

Matador Distributors

Atlanta, GA.

August 2011 – October 2012

Account Manager

Responsible for managing and executing established brand standards as directed by Red Bull

North America. Services the required accounts each day as outlined in handheld. Responsible for

proper settlement each day for routes serviced, and communicating any account change to

District Manager. Work in team environment to assist with store resets, point of sale delivery, and

installation in addition to providing superior customer service.

Paulding Regional Youth Detention Center

Dallas, GA.

January 2009 – August 2011

Juvenile Correction Officer II

Supervised less experienced Cadets in daily job duties. Provided training in policies and

procedures for new Cadets. Maintain accurate counts and location of detained youth. Under

direction of Sergeant, establish and maintain a positive safe and secure environment. Provide

great customer service to both youth, and fellow employees.

Juvenile Correction Officer I

Monitor youth detained. Provide a safe and secure environment for youth and peers. Deliver

great customer service to both internal and external customers.

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Hillside Inc.

Atlanta, GA.

June 2010 – October 2010

Behavior Specialist

Structure the activities and routines of children and adolescents in an intensive level psychiatric

hospital while providing emotional and behavioral support at all times. Provide daily

documentation of patient’s progress in their daily routine and group therapy. Provide a safe

environment for patients and staff through implementation of Human Empowerment Leadership

Principles (H.E.L.P.).

EDUCATION

Paulding County High School Georgia Driver Academy

Dallas, GA. Conyers, GA

Graduated: May 2007 Graduated: March 2015

Diploma: College Prep Certificates of Completion

LICENSES

CDL: CLASS A

ENDORCEMENTS: TANKERS, DOUBLES & TRIPLES

DOT PHYSICAL CARD

References available upon request

Contact this candidate