Engineer Technical Support

RAMESH VEMAVARAPU

PH : 998-***-****

Mail ID : ******.**********@*****.***

System Engineer Assignments

IT Operations ~ Networking Operations ~ Technical Support

Location Preference: Hyderabad / Vijayawada

Industry: BPO & IT

PROFILE SUMMARY

. Responsible for OS Installations and other software and application

related to the client environment.

. Installing the hardware and troubleshooting the issues related to the

hardware.

. Configuring and troubleshooting the clients of Exchange 2003/2007 like

MS-outlook, windows mail and web access.

. Deploying software via SCCM, SM Tools..

. Maintaining Active Directory Server, creating OUs, configure Group

Policies.

. Configuration of AD, DHCP, DNS with Server and Client.

. Managing Users and Groups through Active Directory.

. Creation and Deletion of Domain User Account.

. Managing Microsoft WDS for deploying Windows 7 & 8 in the client

systems.

. Maintaining DHCP server, creating domain users and giving access

permission.

. Creating scope in DHCP server & IP reservation.

. Managing User profiles and Shared Folders.

. Monitoring the compliance status of all the desktops/servers in terms

of patch/DAT's status.

. Help Desk support and Handling all the requests raised by the end

users using Heat Software and closing the tickets as per the SLA.

. Maintaining the Asset Management Up to date as per the Internal

Audits.

. Trouble shooting all end-to-end technical problems through the remote

tools.

. Process Related Software installations and troubleshooting.

CORE COMPETENCIES

. Installing Network Printers, Dot Matrix, Laser, Desk Jet and various

software like CRM, MS Office, etc.,

. Designing backup strategy, ensuring scheduled / unscheduled backups as

per the backup plan

. Assigning user nodes for various devices installed and networked,

handling allocation and protection of user rights as per the company's

policies

. Streamlining operations procedures and advising management to adopt

modern techniques, which help organizations to maintain flawless

system

. Analyzing information system needs, evaluating end-user requirements,

custom-designing solutions and troubleshooting for complex information

systems management

. Evaluating end-user requirements, custom-designing solutions,

troubleshooting for complex information systems management

. Providing extensive technical support to ensure a high degree of customer

satisfaction through SLA & process compliance

ORGANISATIONAL EXPERIENCE

. Previously, worked for Oremus corporate services, as a System

administrator from Jan-2014 to 07-04-2014.

. Previously, worked for Allied digital services ltd, as a Customer

support Engineer since Jan-2011 to Dec-2013 at client location

(Deloitte Touch Tohmatsu India Private Ltd)

PRESENT WORK EXPERIENCE

. Presently working for Sutherland Global services, as a senior

specialist from 17-04-2014 to till date

ACADEMIC DETAILS

2011 B.A from Kakathiya University, Warangal

2004 XII from Z.P.P.H., A Vemavaram

PERSONAL DETAILS

Date of Birth: 21st June 1988

Languages Known: English and Telugu

Contact this candidate