Medical Assistant Customer Service

CYNTHIA ESCALANTE

**** **** ****** **** ******, Arizona 85339

Cell: 623-***-**** – **************@*****.***

PROFESSIONAL SUMMARY

Healthcare professional who remains calm and effective in extremely difficult and stressful

situations. Strong belief in importance of companionship and support in patient care.

SKILLS EMR knowledge Companionship and emotional support

Office support (phones, faxing, filing) IM Injections

Medical terminology Customer service oriented

CPR/First Aid certified Filing and data archiving

OSHA and HIPAA compliance Proficient in cash management

Intake Coordinator

My Dr. Now Urgent care and Family practice Phoenix, Arizona

WORK HISTORY

> Front office duties consist of maintaining a clean and safe environment for children and adults. Check in

03/2013

04/2015 and verify all patients throughout the day in a timely matter.

> Verified all current and past medications with patients, dosage and quantity administered

> EMR Software accessible, EMD’s software

> Ordered and confirmed medication to pharmacist through phone, fax and or software with confirmation from

doctors orders and plan of better health of patient

> Processed medical records and referrals. Insurance verification of patient. Input/output patient medical history.

Support for patients complaints and accommodations.

Front/ Back office Medical Assistant

01/2011 Red Mountain Med Spa – Glendale, Arizona

02/2013

> Educated patients in multiple programs the spa had to offer to better suit there lifestyles

> Cared for Patients with diagnoses such as Hypertension, Obesity, and unbalanced hormones

> Performed clerical duties, such as word processing, data entry, answering phones and filing

> Scheduled clients to medical appointments

> Responded appropriately to the physical, emotional and developmental needs of patients

> Maintained a positive attitude while assisting 60-130 patients a day, cross trained to work

front and back office duties

> Administered Blood draws, EKGs and B-12 injections

Back office Medical Assistant

John C. Lincoln Medical Center; Family Practice– Phoenix, Arizona

12/ 2010 –

> Assisted with front office duties such as making appointments, filing, maintaining front

06/2010

lobby, checking in and out patients in a timely matter while obtaining excellent customer

service

> Obtained information about clients' medical history, drug history, complaints and allergies

> Assited in procedures such as pap smears, removal of IUDs and staple removal

> Collects patient specimens and data, including vital signs, input/output

> Monitored expiration of medical supplies and medications, kept inventory of all supplies

> Managed office while provider was on leave for medical conventions

Medical Assistant

EDUCATION Brookline College - Phoenix, Arizona

May 2010 GPA of 3.88

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