Customer Service Manager

JAMES MILLER

***** **** **** **. *******, TX ****4 832-***-**** **************@*****.***

SUMMARY

I have over a decade of customer service and supervisory experience in many different

industries. I have served every position from dishwasher up to management in the food

industry specifically, but have experience in transportation, entertainment, and retail as

well. I have completed some college since graduating from Cypress Falls High, and have

spent the majority of my life as a full time musician and owner of my record label and

booking agency. My main objective is to provide stability in my family’s finances for the

immediate and long-term future.

PROFESSIONAL SKILLS

Adept at all new computer systems: Advanced

Customer Service: Expert

supervisory experience: Advanced

skilled problem-solver: Advanced

EXPERIENCE

Houston, TX

Scout Bar Booking Agent / Doorman

January 2013 – January 2014

I researched and booked Wednesday night New Band Nights for local

artists from all over the country. I was also employed to book bands

frequently for opening slots on National Act bills, as well as weekends. On

the business end, I ran the door on my nights, handling all carding of

guests and cover charges. Counted door money at end of night, and was

solely responsible for paying out band managers as well as security (when

security was needed).

League City, TX

Wal-Mart Electronics / Layaway Associate

March 2012 – December 2012

Stocking and selling electronics. Opening / closing / and inventory daily of

electronics department and registers. Inventory of large-ticket items in the

store-room. During the holiday season I was switched to the layaway

counter and put in the lead of the layaway operations for the duration of the

season.

Webster, TX

Freebirds World Burrito Assistant Manager

May 2011 – January 2012

As assistant manager, I was a keyholder and store manager for the entire

staff during my shift. I assisted with schedules, and completely handled all

financial counts and deposits for the night. In mornings, I would often run

shifts as the cook as well, preparing the entire days stock of product in the

morning, and maintaining fresh meats on the grill in the front of

house. Oftentimes I would run these shifts concurrently as well.

Baytown, TX

Saturate / Sidestage Records Musician, Owner,

Booking, Management

April 2005 – Present

Primarily, I am the singer and lyricist for the nationally-touring band

Saturate. I also am part-owner of sidestage records, which handles

currently all of the business for the band. Myself, along with the other

owner handle all of the booking (national, local, & event), the finances,

merchandising, digital design and photography, and album production for

the group and the label.

EDUCATION

1998 Diploma, Cypress Falls High School

2014 General Studies (no degree) San Jacinto College System

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