Customer Service Maintenance

Michael Anthony Parham

**** ******* ***** **.

Florence, Ky. 41042

859-***-****

757-***-****

**************@*****.***

Career Overview

I am a mid-level Manager with over 20 years of experience in a

Manufacturing environment. My experience extends in several capacities

from Maintenance to Information System. I am motivated to drive projects

from start to finish, independently or with a team.

Experience

Continental Automotive Inc.

Newport News, Va.

Technical Coach (Supervisor) 12/13-Current

Manage maintenance management system (CMMS)-

Manage Maintenance staff of 7employees that supports manufacturing

equipment-

Implement training for Maintenance personnel -

Drive maintenance culture of Continuous Improvement, Lean Manufacturing,

positive morale, and exceptional customer service-

Establish predictive, preventive and corrective maintenance schedules for

production equipment-

Valassis Direct Mail

Florence, Ky.

Maintenance Manager 3/10-11/13

Manage annual Plant budget -

Manage maintenance management system (CMMS)-

Manage Maintenance staff of 9 employees-

Responsible for developing, coordinating, and implementing all functional

and operational activities in plant maintenance and production

maintenance-

Plan and implement effective policies and procedures to ensure the

reliability of equipment, machinery, and systems-

Drive maintenance culture of Continuous Improvement, Lean Manufacturing,

positive morale, and exceptional customer service-

Research and plan proposals for equipment modifications to reduce

downtime-

Coordinate all activities thru staff for vendors, contractors, and

suppliers to ensure the Maintenance department runs professionally-

Establish predictive and preventative maintenance schedules-

Responsible for EH&S and Safety for the Plant-

Automation Precision Technology

Norfolk,Va.

Information Technology Manager 4/08-3/10

Oversaw infrastructure for local and remote offices and acted as support

for help-desk technicians and the IT department-

Planned, installed, maintained and optimized documentation of all

LAN/WAN/VPN network hardware and software, security system and

communication links-

Responsible for support and development of company disaster recovery plan-

Developed and communicated Web site usage, security policies and

standards to users-

Responsible for insuring system continuity and optimal uptime for user

population of approximately 800+ users-

Install, configure and maintain Microsoft Windows based servers,

workstations, monitors, local and network printers, wireless devices and

other peripherals locally and at remote facilities-

Massimo Zanetti Beverage

Suffolk,Va.

Network /System Administrator 1/00-4/08

Installed, configured and maintained Microsoft Windows based servers,

workstations, monitors, local and network printers, wireless devices and

other peripherals locally and at remote facilities-

Perform administrative task such as add user, computers, and groups

policies in Active Directory-

Monitored, maintained and troubleshoot backup of data and developed an

off-site tape rotation for disaster recovery-

Installed and maintained Exchange, SQL and Blackberry Enterprise Servers-

System Administrator for warehouse management system-

Maintenance Supervisor 9/96-1/00

Provided supervision to production and processing mechanics and

technicians-

Developed preventative maintenance schedules for all equipment associated

with the production of coffee and the facility-

Performed safety meeting and audits to ensure the safety of all personnel

in the production area-

Instrumentation Technician 9/92-1/96

Provided electrical support to production equipment to produce vacuum

packed coffee-

Programmed automation systems using Wonderware software-

Troubleshoot and repair electrical equipment using ladder logic (Allen

Bradley and Square D PLC Software)-

Gwaltney

Portsmouth, Va.

Maintenance Technician 2/92-9/92

Provide electrical and mechanical support to packing machines,

conveyers, and facilities-

Performed preventive maintenance on all equipment associated to food

processing-

General Dynamics

Fort Worth, Tx.

Electrical Testing Analyst 7/86-6/91

Fabricated Avionic Test Stations for the development of operation flight

procedures-

Supervised Co-op student during their internship-

Worked with engineering on stress testing of aircraft structure-

Education

Bachelor of Science in Information System Security - Grantham University (

9 Classes left)

Associates Degree in Computer Science - Paul D. Camp Community College

Cisco Certification Network Associate (CCNA)

Professional Military Education - Honor Graduate, Rank No. 1 in Class

Received John Levitow Award (Distinguished Award) - 1986 United States Air

Force

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