Customer Service Loss Prevention

Richard morrison

*** ****** **** *********, **** *************@******.*** 614-***-****

OBJECTIVE To obtain a long term position with a company that can utilize my skills and abilities to benefit

both the company and myself.

SKILLS & Fluent with Word, Excel and PowerPoint. Expert knowledge of Merchandise Locator System.

ABILITIES Excellent customer service skills, computer knowledge and usage, leadership abilities, team

work and great organization skills. Receiving and freight experience, Ship From Store

knowledge and experience and extensive inventory knowledge. Self-motivated to perform at

a high level with each task.

EXPERIENCE LOSS PREVENTION SUPERVISOR/ DISTRICT COMPLIANCE AUDITOR/ EARLY

MORNING REPLENISHMENT SUPERVISOR - KOHL’S DEPARTMENT STORES

JANUARY 2001 - JANUARY 2015

Loss Prevention Supervisor January 2001-May 2007. Worked in multiple locations and

responsible for several locations at once. Responsible for catching shoplifters and working

with law enforcement, oversaw the general safety for stores per company standards, assisted

with the inventory process at several locations to prevent loss to the company.

District Compliance Auditor May 2007-June 2012. Oversaw up to twenty two stores in

multiple states and multiple districts where I performed audits scoring each location to ensure

stores are following company policies and standards. When errors were found I was

responsible for educating and training the executive management team and hourly employees

on how to get back to proper standards and prevent loss to the company. Assisted in the

training of new Loss Prevention and new executive and hourly managers. Liaison between

Kohl’s and inventory services, in charge of running the inventory process at each store in

multiple districts.

Early Morning Replenishment Supervisor June 2012-January 2015. Replenished

merchandise to the salesfloor per company standards while supervising a team of associates.

Coordinated the replenishment team duties with the overnight crew to ensure cohesion

between the two areas. Responsible for the Ship From Store team where orders needed to

be filled accurately and in a timely manner. Assisted in register duties whenever needed to

assist customers as customer service was a huge part of everyone’s job.

STOCKMAN/CASHIER/LOSSPREVENTION - AMES DEPARTMENT STORES

SEPTEMBER 1996 - JANUARY 2001

Unloaded truck, responsible for maintaining the Toy Department, cashier work and provided

customer service to customers.

Joined the Loss Prevention division in 2000. Worked in multiple locations, responsible for

catching shoplifters and working with law enforcement, oversaw the general safety for stores

per company standards, assisted with the inventory process at multiple locations to prevent

loss to the company.

EDUCATION EDINBORO UNIVERSITY, EDINBORO, PA

BACHELOR ARTS IN SOCIAL SCIENCES WITH MINORS IN HISTORY AND GEOGRAPHY

Coursework included teaching classes as well as fieldwork and testing to become a

secondary education teacher.

COMMUNICATION Delivered original PowerPoint presentations and ideas to district executive teams throughout

the years with Kohl’s in attempts to educate stores and save money. Responsible for

maintaining relationships with inventory services and Kohl’s as well as directing store teams to

ensure accurate inventories to prevent loss. Worked with management teams and hourly

associates at each location in order to educate store teams in order to maximize profitability

and education. Managed and directed several associates to provide direction and assign

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tasks to meet requirements of deadlines and productivity goals.

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